Kolby Bland
Warragul
Summary
Dynamic Assistant Manager at Bottle-mart Moe with proven expertise in cash management and customer service. Enhanced operational efficiency and team cohesion while improving customer satisfaction through effective problem-solving. Skilled in quality assurance and inventory management, consistently fostering a positive workplace atmosphere and ensuring compliance with safety standards.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bottle-mart Moe
02.2022 - Current
- Managed daily operations ensuring performance, quality and service standards were met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Built solid connections with team members, enhancing workplace atmosphere.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Apprentice
WRW Mechanical Repairs
02.2019 - 02.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prepared worksite by setting up required tools and supplies.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Retail Assistant
Kmart Moe
10.2016 - 04.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Food Service
Hungry Jacks Moe
05.2016 - 09.2016
- Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
- Assisted with special events such as school functions or community outreach programs involving food service operations.
- Maintained proper food handling procedures to ensure safe and sanitary food service operations.
- Promoted public health through surveillance of disease trends, food safety practices and sanitation levels in public and food service facilities.
- Conducted food service quality audits, maintaining high standards of cleanliness and safety within the facility.
- Enhanced customer satisfaction by providing efficient and friendly food service to students.
Education
Year 11 V-Cal -
Lowanna Collage
Newborough, VicSkills
- Daily operations
- Cash management
- Customer service
- Quality assurance
- Team building
- Workplace safety
- Employee training
- POS system
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Inventory management
- Closing oversight
Timeline
Assistant Manager
Bottle-mart Moe
02.2022 - Current
Apprentice
WRW Mechanical Repairs
02.2019 - 02.2021
Retail Assistant
Kmart Moe
10.2016 - 04.2017
Food Service
Hungry Jacks Moe
05.2016 - 09.2016
Year 11 V-Cal -
Lowanna Collage
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