KOLI TUPOU
Melbourne,VIC
Summary
Friendly and approachable, with keen sense for maintaining security and order. Possesses foundational understanding of crowd control and conflict resolution, along with skills in effective communication and basic first aid. Committed to ensuring safe and welcoming environment for all patrons.
Overview
12
12
years of professional experience
Work History
Carpet Layer
Kingdom Carpet PTY LTD (Self Employed)
03.2015 - Current
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Operated hand and power tools
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Improved communication with customers through consistent updates regarding their order status.
- Performed carpet cleaning and stain removal tasks using recommended products.
Residential Support Worker
ICARE
08.2022 - 08.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Able to De-escalate situations to make client come back to common ground.
Crowd Controller (Volunteer)
IGNITE CHURCH NEW ZEALAND
01.2013 - 09.2018
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
- Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
- Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Aided venue staff in the evacuation process during emergencies, guiding guests swiftly and safely from the area.
- Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
Volunteer
LIFE CHURCH AUCKLAND
02.2018 - 02.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Certificate II - Certificate 2 in Security Operations
Technical Advanced Training
Melbourne, VIC03-2025
Certificate - Introduction To Police/ Armed Forces
Gateway Education Solutions
New ZealandCertificate III - NCEA Level 1,2,3
St Pauls College
New Zealand Auckland Certificate IV - Sports Leadership
Te Wananga O Aotearoa
New ZealandSkills
- Conflict de-escalation
- Situational awareness
- Physical fitness
- Safety protocols
- Integrity and honesty
- Physical strength
- Teamwork and collaboration
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Excellent communication
- Active listening
- Professionalism
Timeline
Residential Support Worker
ICARE
08.2022 - 08.2024
Volunteer
LIFE CHURCH AUCKLAND
02.2018 - 02.2018
Carpet Layer
Kingdom Carpet PTY LTD (Self Employed)
03.2015 - Current
Crowd Controller (Volunteer)
IGNITE CHURCH NEW ZEALAND
01.2013 - 09.2018
Certificate II - Certificate 2 in Security Operations
Technical Advanced Training
Certificate - Introduction To Police/ Armed Forces
Gateway Education Solutions
Certificate III - NCEA Level 1,2,3
St Pauls College
Certificate IV - Sports Leadership
Te Wananga O Aotearoa
Similar Profiles
Roman WrightRoman Wright
Carpet Cleaner at Kingdom carpet cleaningCarpet Cleaner at Kingdom carpet cleaning
Tasia ArmstrongTasia Armstrong
Director of Operations at Kingdom Carpet KleaningDirector of Operations at Kingdom Carpet Kleaning
Mohammad TahsinMohammad Tahsin
Sales Representative at Carpet Call Pty LtdSales Representative at Carpet Call Pty Ltd
KARISHMA PHERWANIKARISHMA PHERWANI
Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)
Ashina SethiAshina Sethi
Senior Test Analyst at United EnergySenior Test Analyst at United Energy