Kollette Charlie
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Laboratory Analyst / Isolation Officer
Rio Tinto / Workpac
06.2022 - Current
- Safely preparing & analysing samples using appropriate standard procedures, ensuring quality practices are validated
- Conducting planned maintenance and inspection of equipment to provide safe and reliable operation
- Contributing to the continual improvement of the Laboratory Quality Management System
- Communicating analysis results to stakeholders in a timely manner to enable them to carry out their work
- Control room
Administrative Assistant
Kardan Construction
05.2022 - 04.2022
- General administration support
- Data entry
- Maintaining files
- Assisting accounts department
- Assisting projects department
- Stationery orders
- Scanning and photocopying
- Mail distribution
- Reception
- Kitchen duties
- General upkeep of office and bathroom areas
- Assisting with exhibition openings and events
- Working on special projects
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Service Officer
Department Of Communities, Housing
01.2011 - 12.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Managed rent collection to minimize outstanding balances and maintain financial stability.
- Streamlined application processing, resulting in shorter wait times for prospective tenants.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
Bank Teller
National Australia Bank
01.2010 - 01.2011
- Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have enough funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Identifying transaction mistakes when debits and credits do not balance
- Sort and file deposit slips and checks, Customer service, Maintain a professional look
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Kent Street Senior High School
Skills
- Attention to Detail
- Confident Communicator
- Problem Solving
- Time Management
- Quick Learner
- Analytical thinking
- Positive attitude
- Attention to detail
- Team collaboration
- Work Planning and Prioritization
Hobbies and Interests
- Fishing
- Painting
- Macrame
Timeline
Laboratory Analyst / Isolation Officer
Rio Tinto / Workpac
06.2022 - Current
Administrative Assistant
Kardan Construction
05.2022 - 04.2022
Customer Service Officer
Department Of Communities, Housing
01.2011 - 12.2011
Bank Teller
National Australia Bank
01.2010 - 01.2011
Kent Street Senior High School
Similar Profiles
Kai SpannariKai Spannari
TA PLANT & AUTOMATION at Workpac / Rio TintoTA PLANT & AUTOMATION at Workpac / Rio Tinto
Chantal PoddChantal Podd
Store Person at WorkPac/ Rio TintoStore Person at WorkPac/ Rio Tinto
Tracey PalmerTracey Palmer
Site Services Operator/Trade Assistant at Workpac/Rio Tinto CopperSite Services Operator/Trade Assistant at Workpac/Rio Tinto Copper
Kavan PatelKavan Patel
SR. ISOLATION OFFICER & HSE ADVISOR at ERA Ranger mineSR. ISOLATION OFFICER & HSE ADVISOR at ERA Ranger mine
Mildrate Nicole ManziraMildrate Nicole Manzira
Senior Laboratory Analyst / Research and Development Assistant / Health and Safety Officer / Environmental Management Officer at Antiseptol International CompanySenior Laboratory Analyst / Research and Development Assistant / Health and Safety Officer / Environmental Management Officer at Antiseptol International Company