Kolofiu (Tanya) Lagilagi
Melbourne,VIC
Summary
I am a hardworking, disciplined and reliable individual.
I enjoy meeting new people, developing relationships and overcoming challenges. I'm married with 2 daughters (teenagers going into their 30s) I am focused and committed to the tasks that I undertake and my kind approach to my work lends itself to a successful and positive team environment.
I am willing to take the necessary measures to be successful and drive myself to achieve the best possible results. I understand the importance of managing both internal & external customer relationships and expectations in all job roles in my career.
Overview
30
30
years of professional experience
Work History
Disability Support Worker
Independence Australia
, VIC
01.2021 - Current
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Developed strategies to help individuals cope with their disability.
- Collaborated with other professionals to assess client needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Advised family members on how best to provide care for disabled loved ones.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
Account Officer
Finance Sector Union
, VIC
07.1995 - 09.2020
- Composed letters and electronic correspondence for professionals and management team.
- Maintained confidentiality when dealing with sensitive customer information.
- Read user manuals and administrative materials to determine necessary actions for issues.
- Processed memberships and maintained accurate records of membership activities.
- Identified opportunities for improvement within the membership program based on feedback from customers.
- Maintained up-to-date knowledge of all products, services, and special offers available to members.
- Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
- Transcribed verbal information into written documents with accuracy.
- Assisted customers with inquiries regarding membership status, privileges, and benefits.
- Performed data entry tasks to update member profiles in database systems.
- Answered emails from existing and potential members regarding their accounts or services offered.
- Gathered data to formulate appropriate replies for information requests.
- Processed payments for memberships using a variety of payment methods.
- Generated daily reports on membership activity and sales performance.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Managed incoming calls from current and prospective members to answer questions or provide information about membership options.
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
- Created new member accounts by entering data into computer systems accurately and efficiently.
- Reviewed written correspondence, correcting grammatical and spelling errors.
Education
Diploma of Community Services - Family And Community Services
KAL Training
Melbourne, VIC12-2024
Some College (No Degree) - Certificate IV in Disability
KAL Training
Melbourne, VIC04-2024
Medical Receptionist & Terminology
Wesley Institute of Training
Melbourne, VIC09-2017
Certificate in Patient Service Assistant
All Heath Training
Melbourne, VIC09-2014
Skills
- Effective communication
- Problem solving and aptitude
- Disability awareness and support
- Progress monitoring
- Risk assessment
- Home healthcare services
- Task prioritization
- Meal planning
- Report writing
- Empathy and patience
- Emotional support
- Relationship building
- Adaptability and flexibility
- Health and safety awareness
- Patient support strategies
- Multicultural sensitivity
Languages
English
Professional
Fiji
Professional
REFERENCES
Lisa Scopel
Finance Sector Union - Membership Manager
m) 0417 886 696
Amelia Hawea
Commonwealth Bank of Australia - Private Banker
m) 0481 694 658
Timeline
Disability Support Worker
Independence Australia
01.2021 - Current
Account Officer
Finance Sector Union
07.1995 - 09.2020
Diploma of Community Services - Family And Community Services
KAL Training
Some College (No Degree) - Certificate IV in Disability
KAL Training
Medical Receptionist & Terminology
Wesley Institute of Training
Certificate in Patient Service Assistant
All Heath Training
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