Kolotile 'Kay' Vaisima
Glenmore Park,Australia
Summary
A dedicated and highly organised professional with a proven track record in customer service, administrative support and operations management. Known for thriving in high-pressure environments where attention to detail, effective communication and strong organisational skills are essential. Adept at multitasking and consistently taking on additional responsibilities, I am eager to apply my skills in a dynamic role that challenges me to grow while contributing to the success of the team and company.
Overview
6
6
years of professional experience
Work History
Enrolments Officer
H&H Accredited Training
09.2023 - Current
- Oversee and manage student enrolment processes,ensuring accuracy and compliance with all documentation
- Assisted with traineeship enrolments, providing additional support where needed
- Managed daily operations to ensure efficient workflow and timely service delivery
- Coordinated communication between departments
- Conducted regular audits to assess compliance with company policies and standards
- Participated in regular meetings with management regarding progress updates
- Led training and development programs to enhance team skills and performance
Customer Service Representative
Woolworths Online & Everyday Market
02.2021 - 06.2023
- Delivered exceptional customer service via inbound and outbound calls, emails, and live chat.
- Cultivated lasting relationships with customers by addressing their inquiries and concerns promptly and professionally.
- Processed customer orders and provided solutions to complex issues, ensuring a seamless experience.
- Coordinated with relevant departments to meet specific customer needs and preferences.
- Managed general office tasks, maintaining a high standard of administrative efficiency.
Operations Support
Goway Travel
10.2019 - 02.2021
- Coordinated with suppliers to gather final guest details, ensuring accurate pre-departure documentation.
- Prepared and quality-checked paper and e-documentation for fully paid bookings.
- Managed stock levels and performed regular inventory checks of travel collateral and brochures.
- Supported the operational team with general office duties and administrative tasks.
Education
Diploma of Business - Leadership
H&H Accredited Training
12.2017
Diploma of Travel and Tourism -
Australian Careers Business College
12.2017
Year 12 HSC - Certificate II in Hospitality
Trinity Catholic College
12.2016
Skills
- Leadership
- Organization
- Communication
- Detail-Oriented
- Technical Proficiency
- Customer service
- Multitasking Abilities
- Team collaboration
Timeline
Enrolments Officer
H&H Accredited Training
09.2023 - Current
Customer Service Representative
Woolworths Online & Everyday Market
02.2021 - 06.2023
Operations Support
Goway Travel
10.2019 - 02.2021
Diploma of Travel and Tourism -
Australian Careers Business College
Year 12 HSC - Certificate II in Hospitality
Trinity Catholic College
Diploma of Business - Leadership
H&H Accredited Training