KOMAL KHOSLA
Forest Lake, QLD
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
BP
04.2023 - Current
- Supervised day-to-day operations.
- Help the store manager with stock-taking and variance reports.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Interviewing and job training for new staff.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer service representative
BP fuel services
12.2019 - 04.2023
- Barista at café Wild Bean commercialized by BP
- Point of sale management and handling cash by end of shift
- Training new staff and providing safe environment
- Complied with safety of customers and employees
- Providing best coffee experience to the customers
Barista and Customer Service Representative
Lagoona Resort Café Restaurant
08.2018 - 07.2022
- Providing primary customer support to internal and external customers in fast-paced environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Complied with standards for merchandising, stocking, and storing product
Front of House Staff
Oporto
07.2017 - 02.2019
- Followed proper handling and sanitation procedures to ensure food safety for customers
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Processed POS transactions, including cash, and credit purchases or refunds
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
Customer Service Representative
Eden Garden Indian Cuisine Restaurant
10.2017 - 02.2018
- Supervised day-to-day operations.
- Help the store manager with stock-taking and variance reports.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Interviewing and job training for new staff.
Education
Certificate IV - Kitchen Management
Wells International College
Brisbane, QLD09.2024
Certificate III - Commercial Cookery
Wells International College
Brisbane, QLD09.2024
Bachelor of Professional Accounting -
Holmes Institute
Brisbane, QLD, AUSTRALIA06.2020
High school - Commerce
Cambridge International School for Girls
Jalandhar, PUNAB05.2016
Year Ten (10) -
05.2014
Skills
- Identify safety hazards
- Encourage working in a safe environment
- Microsoft Knowledge
- Phone etiquette
- Resolving customer complaints
- Food and safety
- Point of sale knowledge
- Strong communication skills
- Attention to detail
- Leading and managing
- On-the-job training for new staff
Englishproficiency
ILETS, 08/08/20, 08/08/22
References
Rose Harris (BP Store Manager)
+61 408 152 428
Amit Gupta (Owner/Manager Lagoona)
+61 481 354 525
Timeline
Assistant Manager
BP
04.2023 - Current
Customer service representative
BP fuel services
12.2019 - 04.2023
Barista and Customer Service Representative
Lagoona Resort Café Restaurant
08.2018 - 07.2022
Customer Service Representative
Eden Garden Indian Cuisine Restaurant
10.2017 - 02.2018
Front of House Staff
Oporto
07.2017 - 02.2019
Certificate IV - Kitchen Management
Wells International College
Certificate III - Commercial Cookery
Wells International College
Bachelor of Professional Accounting -
Holmes Institute
High school - Commerce
Cambridge International School for Girls