KOMAL KUKREJA
Treeby,Australia
Summary
Dynamic and results-driven professional with extensive experience in customer service and wellness. Specializes in client relations and holistic well-being. Proven track record of delivering exceptional customer satisfaction by leveraging strong communication and problem-solving skills. Adept at building meaningful relationships, resolving client concerns, and creating tailored wellness sessions to promote balance and growth. Recognized for empathy, adaptability, and a commitment to excellence. Excels in fast-paced environments, maintaining focus on quality and innovation while fostering positive outcomes.
Overview
11
11
years of professional experience
Work History
Yoga Teacher and Mindful coach
Yogability Australia
03.2023 - Current
- Mindful Yoga Care disability supports to participants of the NDIS, including yoga, meditation & personal development
- Adapt in creating powerful teaching plans that aim to support and benefit each Client
- Deliver mindful disability supports
- Provide stress management strategies and healthy lifestyle skills education development
Administration Assistant
Wevolt Pty Ltd
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Coordinating and scheduling meetings and conference calls for the management team
- Organizing and maintaining the company’s digital and physical files and documents, contracts, invoices and reports
- Handling correspondence and communication with internal and external stakeholders including clients, vendors and partners
- Assisting with recruitment and hiring process, including scheduling interviews and managing candidate communications
- Managing office supplies and equipment, including ordering and stocking supplies as needed
- Providing administrative support the management team, including managing expenses and coordinating team events
- Assisting with budget planning and financial management, including tracking expenses and preparing financial reports
Allied Health Assistant (Work Placement)
Osboine Contemprory Aged care
06.2024 - 06.2024
- Assisted physiotherapists in conducting residents’ assessments and developing individualized treatment plans
- Supported residents with therapeutic exercises and mobility training to improve their physical functioning
- Utilized specialized equipment and techniques to aid in residents’ rehabilitation
- Monitored residents progress and documented changes in their physical condition
- Educated patients and their families on exercise routines and lifestyle modifications to enhance recovery
- Ensured a safe and clean environment by maintaining therapy equipment and treatment areas
- Planned and facilitated a variety of recreational activities tailored to the interests and abilities of aged care residents
- Engaged residents in social, physical, and cognitive activities to promote overall well-being
- Conducted assessments to identify residents' preferences and needs, creating personalized activity plans
- Collaborated with a multidisciplinary team to deliver holistic care and improve residents' quality of life
- Provided emotional support and companionship to residents, fostering a sense of community and belonging
- Assisted with daily living activities as needed, ensuring the comfort and safety of residents
Yoga teacher
04.2016 - 10.2022
- Experienced and passionate Yoga Teacher with around six years of teaching experience and advanced training in Ashtanga, Hatha and Vinyasa approaches
- Adapt in creating powerful teaching plans that aim to support and benefit each student
- Bringing forth a love and respect for the art of yoga, and all that it encompasses
- Lead yoga classes for all skill levels, from beginning to advanced asanas
Manager
NK footwears
02.2014 - 01.2022
- Managing team responsible for Scheduling for up to300 staff in footwear manufacturing plant
- Developing and maintaining work schedules for staff, ensuring shifts are covered and staffing levels meet operational requirements
- Assigning shifts based on employee availability, skills, and preferences
- Making real-time adjustments to rosters as needed due to unexpected absences or changes in demand
- Communicating shift schedules to employees in a timely manner
- Managing requests for shift swaps, leave, and time off, ensuring minimal disruption to operations
- Collaborating with different departments to understand staffing needs and adjust rosters accordingly
- Working closely with the HR department to address staffing issues, including overtime, absenteeism, and employee grievances related to scheduling
- Analyzing and forecasting workforce needs to align with the organization’s goals
- Facilitating effective communication between management and employees
- Greet visitors and provide excellent customer service
- Answer and direct incoming phone calls
- Schedule appointments and manage conference room bookings
- Handle mail and packages, maintain office supply inventory
- Provide administrative support to management and other staff
Education
Certificate III - Allied Health Assistance
Insight Training
01.2024
TTC200 - Hatha yoga Online
Mysore Hatha Yoga
11.2022
E-RYT200 - Ashtanga yoga
Ashtanga Yoga Mysore
01.2020
Masters - Yoga
Uttarakhand University
01.2017
MBA - Marketing and International Business
Amity University
01.2016
Certificate course - Yogasana
Morarji Desai National Institute Of Yoga
01.2016
Certificate course - Pranayama and Meditation
Morarji Desai National Institute Of Yoga
01.2016
Diploma - Yoga & Naturopathy
Uttarakhand University
01.2014
Bachelors - Commerce (Hons.)
University of Delhi
01.2013
Foundation Course - Yoga Science for Wellness
Morarji Desai National Institute Of Yoga
01.2012
Skills
- Customer support
- Teamwork and collaboration
- Problem-solving
- Effective decision making
- Customer focus
- Relationship building and management
OTHER DETAILS
- Interpersonal and team skills
- Willingness to take responsibility
- Analytical and problem-solving skills
- Ability to calmly solve problems in difficult situations
- Creativity and innovation
Community Service
Life Pathway, New Delhi (NGO), New Delhi, India, 2012-01, 2016-01, Conducted various motivational workshops for ladies and character building workshops for kids., Organized various competitions to enhance the talent of women and children., Organized various events to appreciate and honor women for their contribution towards their family and society., Coordinated promotional activities of Shree Shakti Manch through print media and social media., Played a pivotal role in design, content creation and editing of brochures, newsletters and website
Visa Status
Australian PR - Unconditional Full time Working rights
Timeline
Allied Health Assistant (Work Placement)
Osboine Contemprory Aged care
06.2024 - 06.2024
Yoga Teacher and Mindful coach
Yogability Australia
03.2023 - Current
Administration Assistant
Wevolt Pty Ltd
11.2022 - Current
Yoga teacher
04.2016 - 10.2022
Manager
NK footwears
02.2014 - 01.2022
TTC200 - Hatha yoga Online
Mysore Hatha Yoga
E-RYT200 - Ashtanga yoga
Ashtanga Yoga Mysore
Masters - Yoga
Uttarakhand University
MBA - Marketing and International Business
Amity University
Certificate course - Yogasana
Morarji Desai National Institute Of Yoga
Certificate course - Pranayama and Meditation
Morarji Desai National Institute Of Yoga
Diploma - Yoga & Naturopathy
Uttarakhand University
Bachelors - Commerce (Hons.)
University of Delhi
Foundation Course - Yoga Science for Wellness
Morarji Desai National Institute Of Yoga
Certificate III - Allied Health Assistance
Insight Training
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