Komal Mehmi
Moonee Ponds,Australia
Summary
Experienced hospitality professional with 5 years of delivering exceptional customer service and managing operations. Proven leadership in customer interactions, daily operations, and team management. Skilled in multitasking, maintaining high standards, and supporting administrative functions. Recognized for strong communication skills, proactive approach, and commitment to enhancing guest satisfaction and driving team performance.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Quater Two Cafe
Moonee Ponds
08.2023 - Current
- Supervise and lead cafe staff, including baristas and servers, ensuring they perform their duties effectively and adhere to cafe policies and standards
- Address and resolve customer inquiries, complaints, and special requests to ensure a high level of satisfaction and repeat business
- Schedule and manage staff shifts to ensure adequate coverage and smooth cafe operations during peak and off-peak hours
- Provide training and ongoing support to new and existing employees, focusing on service standards, product knowledge, and operational procedures
- Monitor and order supplies, manage inventory levels, and ensure proper storage and handling of products
- Oversee register operations, process transactions, and ensure accurate cash and credit handling
- Enforce health and safety regulations, including cleanliness standards and food safety practices, to maintain a safe and sanitary environment
- Support marketing efforts, including social media engagement, local advertising, and community events, to boost the cafe's visibility and attract new customers
- Implement and monitor promotional activities and sales strategies to drive revenue and attract customers, including special offers and loyalty programs
- Foster a positive work environment by motivating staff, addressing concerns, and promoting teamwork and collaboration
Barista / Relief Manager
A Treat of France
North Melbourne
02.2022 - 10.2023
- Skillfully prepare and serve a variety of coffee drinks, teas, and specialty beverages, ensuring high quality and consistency
- Deliver outstanding service by engaging with customers, taking orders, and addressing inquiries and concerns to enhance the customer experience
- Assist in training and mentoring new staff, providing guidance on cafe procedures and customer service best practices
- Monitor inventory levels, place orders for supplies, and manage stock to prevent shortages and maintain smooth operations
- Assist with daily operations, including opening and closing procedures, and ensure the cafe is organised and well-maintained
- Oversee and manage shifts in the absence of the regular manager, including delegating tasks and ensuring smooth operational flow
- Monitor and analyze sales data to identify trends, track performance, and adjust strategies to meet sales targets
- Manage and mediate any conflicts or issues between staff members or between staff and customers to maintain a positive work environment
- Implement and support marketing initiatives, including in-store promotions, loyalty programs, and special events
Floor Staff
Kesari Indian Kitchen
Point Cook
11.2019 - 01.2022
- Provide exceptional service by greeting guests, taking orders, and addressing any inquiries or concerns to ensure a pleasant dining experience
- Accurately input and relay orders to the kitchen, and deliver food and beverages to tables in a timely manner
- Promote daily specials, menu items, and beverages to enhance the dining experience and increase sales
- Set up and clean tables, ensuring that dining areas are neat and ready for new guests, and manage table assignments to optimise seating
- Check dishes and kitchenware for cleanliness and presentation and report any problem
- Work closely with kitchen staff and other floor staff to ensure smooth operations and effective communication
- Adhere to health, safety, and hygiene standards, including proper food handling and sanitation procedures
- Perform routine cleaning tasks, including sweeping, mopping, and sanitising, to maintain a clean and safe environment
Receptionist/Dental Assistant
IRIS DENTAL
Point Cook, VIC
02.2019 - 04.2020
- Greet and prepare patients for dental procedures, including taking medical histories and discussing treatment plans
- Provided clear and concise responses to questions from visitors.
- Assist dentists during various dental procedures, including fillings, extractions, and cleanings, by providing necessary instruments and materials
- Maintain a sterile environment by cleaning and sterilising dental instruments and equipment according to infection control standards
- Provide chair-side assistance to dentists, including suctioning, retraction, and handing over instruments, to ensure smooth and efficient procedures
- Prepare a treatment room for patients by following prescribed procedures and protocols
- Accurately document patient information, treatment details, and progress notes in electronic or paper records
- Ensure that dental equipment is in proper working condition, report malfunctions, and coordinate repairs or maintenance as needed
- Adhere to Occupational Health and Safety (OHS) regulations and Work Health and Safety (WHS) standards to ensure a safe working environment for staff and patients
Education
Web Programming with Python and JavaScript -
Harvard University
Online02.2025
Bachelor of Information Technology -
Deakin University
Burwood, Victoria07.2024
Skills
- MS Word
- MS Excel
- PowerPoint
- Programming
- Virtualisation
- Customer Service
- Team Management
- Problem Solving
- Training and Development
Additional Information - Attitude Attributes
- A high degree of self-motivation.
- Continuous desire for ongoing training and development.
- Honest, diligent, reliable and trustworthy.
- Capacity to show initiative and apply new concepts.
- Creative and innovative approach to all situations.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Available Upon Request
Timeline
Floor Supervisor
Quater Two Cafe
08.2023 - Current
Barista / Relief Manager
A Treat of France
02.2022 - 10.2023
Floor Staff
Kesari Indian Kitchen
11.2019 - 01.2022
Receptionist/Dental Assistant
IRIS DENTAL
02.2019 - 04.2020
Web Programming with Python and JavaScript -
Harvard University
Bachelor of Information Technology -
Deakin University