Komal More
Melbourne,VIC
Summary
Passionate postgraduate student at Deakin University with a strong interest in academic writing, peer mentoring, and helping students succeed. Seeking to contribute as a Student Writing Mentor, leveraging excellent communication, listening, and teamwork skills, along with experience in mentoring students, to support their academic growth and confidence.
Overview
3
3
years of professional experience
Work History
Critical Incident Technical Support Associate (Part-time)
City Facility Management Victoria
02.2024 - Current
- Provided clear, concise communication in high-pressure technical support situations, helping users navigate complex issues and systems
- Developed strong listening skills by thoroughly understanding user concerns before offering solutions
- Collaborated with team members and external stakeholders to resolve incidents efficiently, which honed my teamwork and problem-solving abilities
LinkedIn & Academic Writing Mentor (Self-Initiative)
YouTube & Instagram Channels
01.2023 - Current
- Created content aimed at helping students with academic writing, university life, and career planning, gaining a large audience of peers
- Provided personalized academic advice on writing techniques, time management, and independent learning, fostering confidence in students
- Actively engaged with students online to address their concerns, offering practical guidance on academic expectations and challenges
Technical Customer Support Associate
Amazon Web Services (AWS)
01.2022 - 02.2024
- Offered technical support through chat, email, and phone, ensuring users received clear instructions and explanations
- Took initiative to mentor new team members and onboard them into support processes, enhancing my ability to communicate complex information in an understandable way
- Developed strong organizational and time-management skills by handling multiple tasks and customers concurrently
Education
Master of Information Systems - Academic Writing,Research Methods,Information Systems Management
Deakin University
Burwood, Melbourne11.2025
Bachelor of Engineering - Computer Engineering
Pune University
03-2018
Skills
- Strong academic writing and communication skills
- Excellent listening and interpersonal abilities
- Ability to provide clear, structured feedback on written content
- Enthusiastic about engaging with students from diverse academic backgrounds
- Skilled in peer mentoring and guiding students in understanding academic expectations
- Teamwork and collaboration skills to work effectively in a student-centric environment
- Familiar with Deakin's academic resources, referencing styles, and online learning platforms
References
Available upon request.
Accomplishments
- Successfully trained and mentored new team members in previous roles, focusing on clear communication and academic skills development.
- Helped numerous students through LinkedIn services by offering detailed guidance on academic writing and interview preparation.
Professional Development
- Regular participation in peer mentoring initiatives, sharing insights on academic writing and study techniques
- Actively participating in Deakin University's student support programs
Timeline
Critical Incident Technical Support Associate (Part-time)
City Facility Management Victoria
02.2024 - Current
LinkedIn & Academic Writing Mentor (Self-Initiative)
YouTube & Instagram Channels
01.2023 - Current
Technical Customer Support Associate
Amazon Web Services (AWS)
01.2022 - 02.2024
Master of Information Systems - Academic Writing,Research Methods,Information Systems Management
Deakin University
Bachelor of Engineering - Computer Engineering
Pune University
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