Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Komal Singh

Melbourne,VIC

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Overview

4
4
years of professional experience

Work History

Customer Solutions Specialist

My Aged care-Australian Government/ Probe CX
Melbourne, VIC
03.2024 - Current
  • Collaborated with other Customer Solutions Specialists in weekly meetings to develop strategies aimed at improving the overall customer experience.
  • Provided guidance and assistance during peak periods when call volumes were high.
  • Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
  • Identified customer trends and communicated them to management for further investigation.
  • Ensured compliance with applicable laws and regulations pertaining to consumer rights protection measures.

Accounts Receivable/Collections Specialist

Probe CX/ Team Global Express
Melbourne, VIC
02.2023 - 02.2024
  • Handled outbound collection telephone calls with consistent service quality and excellent success rate
  • Investigated and resolved balances using proactive communication with external and internal customers
  • Provided exceptional customer service while discussing sensitive financial matters with debtors
  • Documented each customer interaction in the servicing system
  • Adhered to legal, corporate, and regulatory procedures for the safety and security of customer assets.

Superannuation Administrator

Link Group/ AustralianSuper
Melbourne, VIC
11.2022 - 02.2023
  • Facilitated successful resolution of complaints by investigating issues raised by members or employers
  • Assisted members with inquiries regarding their superannuation accounts and benefits
  • Maintained up-to-date member records in superannuation administration systems
  • Ensured compliance with relevant legislation, regulations, and industry standards in all administrative tasks performed
  • Reviewed workflows regularly to identify areas for improvement in processes or efficiency.

Quality Control Officer

Coles Group
Melbourne, VIC
06.2020 - 11.2022
  • Evaluated customer feedback data to identify areas for improvement in product quality
  • Collaborated with cross-functional teams to develop strategies for continuous process improvements
  • Maintained knowledge of industry trends and advancements by attending relevant conferences, workshops, or training sessions as necessary
  • Investigated customer complaints regarding product quality issues, working closely with relevant departments to resolve concerns promptly
  • Implemented and managed a successful compliance program.

Education

BBA - International Business

Southern Cross University
Melbourne, VIC
10.2022

Skills

  • People Leadership
  • Analytical and Critical Thinking
  • Customer support
  • Persuasive Speaking Skills
  • Computer Literacy
  • Attention to detail
  • Adaptability and Flexibility
  • Conflict resolution
  • Data Entry Accuracy
  • Database Maintenance

Languages

Proficient (C2), English

Timeline

Customer Solutions Specialist

My Aged care-Australian Government/ Probe CX
03.2024 - Current

Accounts Receivable/Collections Specialist

Probe CX/ Team Global Express
02.2023 - 02.2024

Superannuation Administrator

Link Group/ AustralianSuper
11.2022 - 02.2023

Quality Control Officer

Coles Group
06.2020 - 11.2022

BBA - International Business

Southern Cross University

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Komal Singh