Komal Singh
Melbourne,VIC
Summary
Detail-oriented individual with exceptional communication and problem mitigating skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Technical Success Engineer
Adobe
11.2022 - Current
- Skilled in leveraging the Adobe Experience Platform (AEP) ecosystem, including Journey Optimizer (AJO) and Real-Time CDP (RTCDP), to deliver data-driven solutions.
- Applied best practices in designing scalable data models, informed by hands-on resolution of real-world customer cases and business scenarios.
- Comprehensive understanding of data lifecycle management, governance, and quality assurance. Delivered actionable recommendations for storage monitoring, optimized ingestion, and maintaining high-quality data within Adobe platforms.
- Worked effectively with diverse stakeholders such as Technical Account Managers (TAMs), Customer Success Managers (CSMs), Engineers, Product Managers, and specialized teams (e.g., Data Collection, AJO) to ensure successful project outcomes.
- Demonstrated strong documentation skills by summarizing issues, resolution steps, and best practices for both internal teams and customers. Authored multiple Knowledge Base articles to support peer learning and reduce repetitive issues.
- Consistently provided rapid, high-quality technical and product support, meeting or surpassing Service Level Agreements (SLAs). Offered proactive updates to clients, especially during critical business events and go-lives.
- Accurately recorded and documented all customer issues following established processes. Troubleshot, qualified, and resolved cases, escalating to Engineering teams when required, and advised on product functionality and feature enablement.
- Cultivated strong, trust-based relationships with clients and stakeholders through effective collaboration and exceptional problem-solving.
- Presented technical findings and resolutions clearly to stakeholders, ensuring transparency, understanding, and stakeholder alignment.
Senior Engineer
Nagarro
11.2021 - 07.2022
- Creating APIs and interfaces based on SQL, PL/SQL to insert and update data in Oracle E-Business Suite
- PL/SQL APIs to retrieve data.
- Reports in Oracle EBS R12
- Query optimization and performance tunning
- Interaction with the client for requirements gathering and the flow model.
- Troubleshooting performance issues
- Creating tables/schema objects like views, indexes, packages, procedures & functions to support
new functionality - REST/ SOAP for using web services, hitting end points, and making sure of valid certificates and
keys for fetching and pushing data in and from multiple systems. - Hands-on on SOAP UI to test URLs required for REST.
- Experience working in Agile methodology.
IT Solution Expert
Siemens Energy
09.2017 - 11.2021
- Independently managed all aspects related to Oracle APEX
- Develop several application in an Oracle Apex 5X environment
Customize generic Apex applications for customer facing and modify as necessary - Maintain best practice development standards and maximize reusable code
- Work with customers to define detailed technical requirements for custom applications
- Participate in Application owner and Business User interviews to identify system functions and architectural and network related dependencies
- Consult on complex business issues and design considerations, data models and technical application framework
- Responsible for the identification and documentation of system requirements to enable the Technical Team to deliver the appropriate solution for successful transformation
- Participate in the development and execution of the user acceptance test plans, as well as schedule testing of APEX apps and upgrades/new code implementations
- Create new documentation and processes as needed to help refine, optimize, and/or to establish best practice APEX development standards
Education
Masters in Computer Science - Computer Science
Kurukshetra University
India08-2017
Bachelor in Computer Sciences - Computer Sciences
Kurukshetra University
India08-2015
Skills
- Critical thinking
- Project management
- Project planning
- Data analysis
- System troubleshooting
- Root-cause analysis
Timeline
Technical Success Engineer
Adobe
11.2022 - Current
Senior Engineer
Nagarro
11.2021 - 07.2022
IT Solution Expert
Siemens Energy
09.2017 - 11.2021
Masters in Computer Science - Computer Science
Kurukshetra University
Bachelor in Computer Sciences - Computer Sciences
Kurukshetra University
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