Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
BusinessAnalyst
KOMAL TALATIYA

KOMAL TALATIYA

Store Manager
NOWRA,NSW

Summary

Energetic Restaurant General Manager with 4 years of experience offering quality food services. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Zambrero
04.2023 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Restaurant General Manager

Pizza Hut
06.2020 - 03.2023
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Console Operator

Ampol Foodary
01.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-day-day duties accurately and efficiently.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • average customers handled per hour is 95
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Excellent communication skills, both verbal and written

Customer Service Cashier

Friendly Grocer Supermarket
08.2021 - 12.2021


  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Education

Masters of Commerce - Accounting And Finance

Saurashtra University
India
04.2010

Bachelor of Business Admin. -

J.H.Bhalodia Woman Institution
India
06.2005

Skills

  • Operations Management
  • Strategic Forecasting
  • Compliance Requirements
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Labor and Food Cost Control
  • Inventory Control

Accomplishments

  • Supervised team of 10 to 12 staff members.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining food quality

Certification

  • Certified Food Safety Supervisor from Tafe Nowra

Additional Information

References


Manali Kherodiya

Operations Engineer

Shoalhaven Water

+61434495058


Maddie Woods

Store Manager

Ampol Foodary

+61437219186

Timeline

Restaurant Manager

Zambrero
04.2023 - Current

Customer Service Cashier

Friendly Grocer Supermarket
08.2021 - 12.2021

Console Operator

Ampol Foodary
01.2021 - Current

Restaurant General Manager

Pizza Hut
06.2020 - 03.2023

Masters of Commerce - Accounting And Finance

Saurashtra University

Bachelor of Business Admin. -

J.H.Bhalodia Woman Institution

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KOMAL TALATIYAStore Manager