Komalpreet Kaur
Box Hill,Nsw
Summary
Dynamic leader with a proven track record at Dial Care, adept in customer relationship management and strategic planning. Enhanced team productivity and customer satisfaction through innovative solutions and effective staff development. Skilled in negotiation and conflict resolution, driving company vision alignment and performance excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Worker
Star Community
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Team Leader
Anglicare
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Team Leader Manager
Dial Care
03.2021 - 04.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Diploma - Leadership And Management
Australian Qualifications Academy
Merryland Diploma - Human Resources
Australian Qualifications Academy
Merrylands01.2021
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Staff Development
- Team Leadership
- Decision-Making
- Staff Training
- Hiring and Training
- Computer Skills
- Customer Relationship Management
- Work Planning and Prioritization
- Performance reviewing
- Goal Setting
- Good Judgment
- Documentation And Reporting
- Strategic Planning
- Negotiation and Conflict Resolution
- Task Delegation
- Onboarding and Orientation
- Employee Development
Certification
cert iv in training and assessment.
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader Manager
Dial Care
03.2021 - 04.2024
Case Worker
Star Community
Team Leader
Anglicare
Diploma - Leadership And Management
Australian Qualifications Academy
Diploma - Human Resources
Australian Qualifications Academy
Similar Profiles
Jessica CavalloJessica Cavallo
Volunteer at star communityVolunteer at star community
Navneet KaurNavneet Kaur
Office Manager at Star Community College/Star international CollegeOffice Manager at Star Community College/Star international College
Amy HarrisAmy Harris
Administrative Office Manager at Desert Star Community SchoolAdministrative Office Manager at Desert Star Community School
Zubia NasirZubia Nasir
After care educator at AmbroseAfter care educator at Ambrose
Julia Elizabeth RichterJulia Elizabeth Richter
Wildlife Keeper Assistant (Student Placement) at Featherdale Wildlife ParkWildlife Keeper Assistant (Student Placement) at Featherdale Wildlife Park