Proven HR Administrator with a track record of enhancing compliance and employee satisfaction at Pearl Home Care Sydney Outer West. Excelled in recruitment, onboarding, and developing recognition and adept at conflict resolution, demonstrating continuous improvement and a keen attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Assistant
Pearl Home Care Sydney Outer West
04.2022 - 11.2024
Assisted with development of compliance objectives and strategies
Maintained composure in stressful situations, confrontations, interviews and records searches
Conducted periodic compliance audits and reviews to identify areas of improvement
Developed and implemented corrective action plans for non-compliance issues
Maintained up-to-date knowledge of applicable laws and regulations
Identified gaps in existing compliance processes and recommended updates
Created and maintained compliant work environment
Directed activities of workers searching records and provided technical guidance as necessary
HR Administrator and Receptionist
Pearl Home Care Sydney Outer West
04.2022 - 11.2024
Oversaw hiring, staffing, and labor law compliance
Managed benefits enrollment by answering questions and aiding employees with login details
Organized company-wide events designed to boost employee morale
Prepared new hire letters, employee contracts, and corporate policies
Handled on-boarding process for newly hired employees, which included distribution of all paperwork
Addressed employee conflicts with appropriate urgency, following all corporate procedures
Planned, monitored and appraised employee work results by training managers to coach and discipline employees
Created and delivered HR training sessions to staff
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Improved office efficiency by effectively managing internal communications and correspondence
Developed and monitored employee recognition programs
Collaborated with managers to identify and address employee relations issues
Conducted performance reviews and provided feedback to managers on employee performance
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
Advocated for staff members, helping to identify and resolve conflicts
Developed and implemented onboarding and orientation programs for new employees
Completed human resource operational requirements by scheduling and assigning employees
Health Assistant
Taj Maternity Hospital
09.2018 - 09.2020
Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes
Delivered high standard of holistic care to patients to promote equality and dignity
Maintained clean environment with due consideration to health and safety issues and infection control policy
Supported nursing staff with care of incontinent patients and promotion of continence care
Lifted patients using appropriate equipment in accordance with moving and handling policy
Observed patient skin conditions and reported findings to registered nurse
Arranged bedding and cushions to enhance patient comfort in bed and chairs
Applied administrative knowledge and courtesy to explain procedures and services to patients
Responded to inquiries by directing calls to appropriate personnel
Organized patient records and database to facilitate information storage and retrieval
Compiled and maintained patient medical records to keep information complete and up-to-date
Recommended service improvements to minimize recurring patient issues and complaints
Engaged with patients to provide critical information
Offered simple, clear explanations to help clients and families understand hospital policies and procedures
Facilitated communication between patients and various departments and staff
Delivered support to medical staff in completion of patient paperwork
Followed document protocols to safeguard confidentiality of patient records
Trained new staff on filing, phone etiquette and other office duties
Answered incoming calls, scheduled appointments and filed medical records
Greeted and assisted patients with check-in procedures
Education
Master's - Public Health : Health Science
Western Sydney University
Parramatta
11.2024
Bachelor of Science - Medical
Guru Nanak Dev. University
Amritsar, Punjab
12.2018
Skills
Recruitment and selection
Benefits Administration
Onboarding and Orientation
Staff Scheduling
Health and Safety Regulations
Pre-Employment Screening
Employment Recordkeeping
Report Preparation
Procedure Compliance
New Hire Onboarding
Employee Hiring
Recruitment
Employee Investigations
Staffing Agency Coordination
Work Complaint Handling
Human Resources Support
Continuous Improvement
Training and mentoring
Attention to Detail
Recruitment Management
Recruitment and hiring
Certification
First Aid and CPR
Languages
Punjabi
Native or Bilingual
English
Professional Working
Hindi
Native or Bilingual
Urdu
Limited Working
Timeline
Compliance Assistant
Pearl Home Care Sydney Outer West
04.2022 - 11.2024
HR Administrator and Receptionist
Pearl Home Care Sydney Outer West
04.2022 - 11.2024
Health Assistant
Taj Maternity Hospital
09.2018 - 09.2020
Bachelor of Science - Medical
Guru Nanak Dev. University
Master's - Public Health : Health Science
Western Sydney University
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