Kon D Kon
Dandenong,Vic
Overview
21
21
years of professional experience
Work History
Fleet Allocator
Kwickaz Freight Service
03.2024 - 08.2025
- Manage and coordinate day-to-day fleet movements using GPS tracking tools and dispatch systems
- Respond to incoming enquiries from drivers and clients, providing timely support and updates
- Process high volumes of transport bookings via phone and email, ensuring the scheduling accuracy
- Monitor service performance, addressing any delays, issues, adjust the additional charges required
- Oversee documentation including PODs, pallet movements, detention logs, and general administration
- Support drivers use of mobile apps, ensuring accurate time and job data is captured
- Dealing with customers and operational or staffing issues, and report Operations Manager when necessary
- Collaborate with administration and operations teams to maintain workflow and efficiency
- Participate in driver support, training, and service recovery activities as required
- Maintain a strong focus on customer service throughout the transport process
- Assist with driver onboarding ensuring all compliance requirements are met
- Help drivers with afterhours calls and operations on a rostered and as directed basis
Transport Coordinator
Empire Transport
03.2021 - 03.2024
- Control the daily running of Empire Transport’s operations, by monitoring the Despatch screen and various forms of GPS
- Providing excellent customer service in a timely and accurate manner and that customer requirements are met.
- Collaborate seamlessly with Customer Service and Bookings by providing them with ETA’s/ delays/issues on jobs.
- Answering driver phone calls in a prompt manner and assisting with customer phone calls when required
- Maintain communication with drivers to ensure all deliveries are made effectively and customer expectations are met.
- Build good relationships and communicate with customers as required to provide excellent service Standards.
- Provide a smooth handover of new customers from Sales.
- Reporting on fleet or equipment deficiencies and any issues with driver behaviour
- Build good and positive relations with drivers and ensure profits are maximised where possible daily!
- Ensure that drivers (subcontract and employee) are complying with all policies regarding uniforms, quality of service, efficiency, and documentation.
- Maintain all regulatory policies (Empire/ local/ government/ COR and that safety/ compliance within the Operations department, drivers and customers are followed and advise management of potential breaches
- Ensure that management is kept up to date with all concerns regarding driver performance and any area where quality of service may be compromised.
- Ongoing review of the fleet, ensuring adequate vehicles and sizes are at disposal in conjunction with management.
- Ensuring a smooth and efficient planning process when changeover times occur
- Assist in planning daily pickup and dispatch functions.
Linehaul Transport Allocator
Visy Logistics
07.2021 - 10.2021
- Vendor accountability to meet service requirements.
- Managing freight movements between Visy Industries operations sites to their customers both internal and external
- Managing freight movements between all Visy logistics external customer’s requirements
- Managing freight movements in both regional areas and capital cities
- Company asset utilisation – ensuring company assets are optimised at greater than 95%
- Load planning & optimisation and systemically plan resources.
- Operational Scheduling - ensuring all customer requests are planned and assigned to transport and shipments tendered to appropriate carriers while prioritising allocation to Visy Logistics Fleet
- Coordinates with customers and carriers on any delays that will affect their shipment request – checked and done twice daily, once in the morning, and again in the afternoon to ensure customers are consistently kept updated.
- Working with a sense of urgency - timely action/response to customers' and carriers' queries and correcting where necessary
- Working on multiple priorities at the same time while working through critical issues in a methodical manner
- Daily liaison with carrier’s base to secure availability of transports, pursuing the lowest cost carrier per lane without jeopardising the customer’s transport requirements and relationship.
- Working with customer account managers, customer service & TMS teams, to ensure accuracy, consistency, and system optimisation.
- Always demonstrate a professional approach when dealing with customers and subcontractors
- Work as a team member to pursue the lowest cost and high efficiency to maximise performance and build stronger.
- Support the team by forward planning & cross utilisation while maximising the consolidation of LTL loads to FTL loads to build margin and utilise vehicles.
- Compliance with legislative requirements with a great understanding of fatigue management laws to ensure demands comply with current COR laws.
- Manage system operational alerts - actioning request changes and ensuring orders are correct and carriers notified of amendments and that no alerts are sitting in pending.
- Daily review of Rates - ensuring all requests and shipments have been rated correctly for both the customer and carrier.
- Optimising requests - ensuring auto splitter runs without errors and notifying TMS support of any errors.
Fleet Allocator
Vellex Transport
07.2019 - 07.2021
- Overlooks the daily planning and fleet allocations of both line-haul and Metro fleets of up to 50 vehicles per day and pickup of up to 25000+ pallets monthly.
- Source and allocate daily pickup and deliveries to all Bunning warehouses across Victoria using relevant service providers either internal or external.
- Engage with stakeholders and owners to ensure the vehicles are utilised and managed to the desired service to the business and our customers.
- Safeguarded fleet operations and performed decisions relevant to policies, procedures, and legislative requirements to ensure the health and safety of all drivers/staff, fleet and the environment are followed.
- Applies all-inclusive knowledge of logistics, supply chain analytics and operational principles to analyse processes, tasks, and activities for more efficient and effective approaches.
- Builds and maintains productive and meaningful relationships with drivers and customers both internal and externally.
- Identify and implement opportunities to improve the utilisation of the fleet available and minimises running costs such as travel times and empty running.
- Developed allocations running sheet documentation to pre-plan and track daily deliveries and pickup volumes to meet customers’ demands.
- Adhered to Fatigue management and Mass management compliance daily.
- Allocates and monitors orders for deliveries and pickups of up to 6000+ pallets weekly.
- Acted as the first point of contact for all drivers and regular customer contacts.
- Track and trace vehicles using GPS devices for effective time management and efficiency.
- Monitor and action any excessive delays that are outside capacity and promptly advised customers in advance.
- Ensure administrative requirements are met for bookings or consignment pick-up and delivery and provide effective pre-load plans are completed to ensure smooth handover of morning shift operations starts with ease.
Despatch Officer
CSR Limited
Hallam DC, Victoria
01.2016 - 01.2019
- Coordinating all daily dispatch and pick-ups from the warehouse
- Working closely with truck drivers, warehouse staff and other staff members to ensure the delivery schedule is met daily.
- Uses various operational software such as SAP and Warehouse Management systems to manage effective and efficient dispatching.
- Provide an exceptionally high level of Customer service both face-to-face and over the phone.
- Lead from the front in ensuring a safe & healthy working environment.
- Identify and drive efficiency and improvements in the dispatch process.
- Optimising the use of labour and materials on site.
- Communicating with all stakeholders fostering proactive working culture/high employee morale
- Monitor and report daily on any SAP cartage reports and rectify any abnormalities in accordance with CSR cartage contracts.
- Reporting transport pricing and invoicing discrepancies to the Transport Manager.
- Process vendor cartage payment queries professionally and confidently in a timely manner.
- Assist in the delivery scheduling and Customer Relations functions with distribution to support the Despatch Officer functions as required.
Voice Picker
Toll Holdings Pty Ltd
Somerton, Victoria
01.2014 - 01.2016
Storeman/Forklift Driver
NHP Warehouse
Laverton
01.2010 - 01.2013
Car Rental Attendant
Budget Car Rental
Melbourne Airport
01.2013 - 01.2014
Operational Freight Handler
Australian Air Express
QLD
01.2009 - 01.2012
Storeman
EB Games National Distribution Centre
QLD
01.2006 - 01.2007
Customer Service
Domino’s Pizza
Penshurst, NSW
01.2005 - 01.2006
Timeline
Fleet Allocator
Kwickaz Freight Service
03.2024 - 08.2025
Linehaul Transport Allocator
Visy Logistics
07.2021 - 10.2021
Transport Coordinator
Empire Transport
03.2021 - 03.2024
Fleet Allocator
Vellex Transport
07.2019 - 07.2021
Despatch Officer
CSR Limited
01.2016 - 01.2019
Voice Picker
Toll Holdings Pty Ltd
01.2014 - 01.2016
Car Rental Attendant
Budget Car Rental
01.2013 - 01.2014
Storeman/Forklift Driver
NHP Warehouse
01.2010 - 01.2013
Operational Freight Handler
Australian Air Express
01.2009 - 01.2012
Storeman
EB Games National Distribution Centre
01.2006 - 01.2007
Customer Service
Domino’s Pizza
01.2005 - 01.2006