KONARA MUDIYANSELAGE CHARITH HEMAL ABEYGUNAWARDHANA
Ambalangoda
Summary
Dynamic professional with a successful track record as a Branch Executive, driving strategic initiatives, team performance, and operational excellence. Proven expertise in leadership, team management, and strategic planning to achieve branch targets and enhance customer satisfaction. Skilled in problem-solving, effective communication, and fostering collaborative environments. Currently excelling as a Motor Vehicle Technical Supporter, leveraging technical acumen to provide exceptional technical guidance and support to clients. Proficient in diagnosing and resolving complex technical issues, ensuring seamless operations and client satisfaction. Adept at multitasking, adapting to challenges, and delivering results within deadline-driven environments. Eager to leverage my diverse skill set and drive for excellence in contributing to a dynamic organization.
Overview
17
17
years of professional experience
Work History
Motor Machnicle Technical Supporter
Thilak Auto Service & Clean Park
09.2021 - Current
- Provided technical assistance to customers and dealership technicians via phone and email.
- Diagnosed and resolved complex vehicle performance issues and advised on repair solutions.
- Assisted in troubleshooting electronic systems, engine performance, and emissions control.
- Collaborated with engineering teams to identify and resolve recurring technical problems.
- Documented customer interactions and solutions for future reference.
- Conducted thorough vehicle inspections, diagnostics, and repairs in accordance with manufacturer specifications.
- Utilized diagnostic equipment and tools to identify and address mechanical and electrical issues.
- Performed routine maintenance tasks, including oil changes, tire rotations, and brake replacements.
- Assisted in training junior technicians and apprentices in proper repair techniques.
BRANCH EXECUTIVE
CENTER FINANCE COMPANY PLC
03.2006 - 08.2021
- Responsible for assisting customers in choosing the right leasing options for their vehicles, explaining terms and conditions, and facilitating the leasing process.
- Analyzes financial data, assesses creditworthiness of customers, evaluates lease agreements, and ensures that the company's financial interests are protected.
- Manages relationships with existing clients, provides ongoing support, addresses inquiries, and ensures client satisfaction throughout the lease period.
- Evaluates lease applications, reviews credit histories, and makes decisions regarding lease approvals or rejections based on risk assessment.
- Handles overdue payments, communicates with customers to resolve payment issues, and implements strategies to ensure timely and accurate collections.
- Leads the sales team, sets sales targets, develops sales strategies, and monitors performance to achieve leasing targets.t, and ensures compliance with regulations.
- Leads the sales team, sets sales targets, develops sales strategies, and monitors performance to achieve leasing targets.
- Provides excellent customer service, answers inquiries, resolves issues, and assists customers throughout the leasing process.
- Creates marketing campaigns to promote leasing services, develops advertising materials, and implements strategies toattract new customers.
- Analyzes leasing data, identifies trends, generates reports, and provides insights to support decision-making and business growth.
- Identifies and mitigates potential risks associated with leasing contracts, develops risk management strategies, and ensures compliance with regulations.
- Provides legal advice, drafts and reviews lease agreements, and ensures that leasing practices are in compliance with legal requirements.
Education
High School Diploma -
G/ Darmashoka College
Ambalangoda, Galle.12.2004
Skills
- Proficient in using diagnostic tools and software
- Excellent problem-solving and analytical abilities
- Effective communication and customer service skills
- Detail-oriented and able to work under pressure
- Computer Skill
- English language Skill
Fundation of "Ape sampath " Canon government organization - working as a treasurer since on 2022.
The "Ape Sampath" Canon government organization is dedicated to empowering rural communities by promoting the cultivation of high-value commercial crops. The organization provides complimentary plants, seeds, fertilizers, and other essential resources to underprivileged villagers to support their agricultural endeavors. When the crops mature, the organization purchases the yield from these individuals at a fair market price, ensuring a substantial return for their efforts. Through this holistic approach, the organization is committed to elevating the quality of life for impoverished villagers, fostering sustainable development, and enhancing their overall well-being.
Timeline
Motor Machnicle Technical Supporter
Thilak Auto Service & Clean Park
09.2021 - Current
BRANCH EXECUTIVE
CENTER FINANCE COMPANY PLC
03.2006 - 08.2021
High School Diploma -
G/ Darmashoka College
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