KONETI CHAITANYA
Sydney,NSW
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Experienced Branch Manager with a proven track record of successfully coordinating team and financial activities. Friendly and adaptable professional known for remarkable leadership and program management skills.
Enterprising Operations Manager excelling in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker driven by passion for serving customers and exceeding expectations.
Creative problem-solving abilities allowing for de-escalation of situations and driving positive change. Strong problem-solving abilities, willingness to learn, and excellent communication skills poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability with a swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
International Enrollment Advisor- South India
Rushford Business School
04.2023 - 04.2024
- Met or exceeded enrollment and retention goals consistently.
- Trained and mentored junior enrollment professionals.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Reached out to applicants via calls, texts, emails and social media.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Analyzed enrollment trends and provided data-driven recommendations for adjustments in recruitment strategy.
- Developed targeted marketing materials that effectively communicated program benefits to prospective enrollees.
- Increased enrollment rates by developing and implementing effective outreach strategies for prospective students.
- Improved student retention rates by offering ongoing support and resources throughout their academic journey.
- Contributed to a higher conversion rate by conducting informative campus tours and presentations for potential students.
- Participated in regional recruitment events, promoting the institution''s offerings and generating interest among attendees.
- Assisted in the development of comprehensive enrollment plans, focusing on strategic recruitment methods and tactics.
- Negotiated contracts and terms of sale with potential customers.
- Conducted research and identified market trends to develop better strategies for sales.
Destination Head- UK, Canada
AECC
07.2022 - 01.2023
- Recruit, train and manage a team of Student Counselors / Study Overseas consultants to sell products and services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Branch Manager- Kukatpally
Canam Consultants
07.2022 - 05.2023
- Achieve excellent customer service by proactively responding to client queries and advising customers on their overseas education and visa needs.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Developed sales strategy to meet established sales objectives.
Branch Manager-Kukatpally
Texas Review Training and Consulting Services
10.2019 - 05.2022
- Responsible for conducting presentations in universities and colleges to students.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Manager-NONUSA Team
Global Tree Careers Pvt Ltd
08.2019 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Branch Manager-Hyderabad
Europe Study Centre
05.2016 - 07.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Senior Counsellor/Branch Manager-Vijayawada
Europe Study Centre
11.2015 - 04.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Business Development Manager
Europe Study Centre
05.2015 - 10.2015
Business Development Executive
Europe Study Centre
09.2014 - 05.2015
Sales Executive Logistics Solutions
Bharat Logistics
- 08.2014
Information retrieving officer
Just Dial
05.2012
- Handling a minimum of 300 callers per day.
Education
DBA -
S P Jain School of Global Management
Sydney, NSW04.2027
MBA- Marketing & Logistics -
IIKM Business School, Bharathiyar University
05.2014
B.Tech Biotechnology -
PITAM, Anna University
05.2012
Intermediate(AP) -
Sri Chaitanya institutions, Vijayawada
05.2008
10th Standard(AP) -
Nagarjuna High School, pedavadlapudi
05.2006
Skills
- Decision making skills
- Managerial skills
- Leadership skills
- MS Office
- MS Excel
- Digital Marketing through Facebook and Google ads
- Project Management Professional
- PSM-1 from Scrumorg
- Branch Operations Management
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Operations Management
- Business Development
- Project Management
Languages
English
Hindi
Tamil
Telugu
Personal Information
- Age: 32
- Gender: MALE
Hobbies and Interests
- Marketing
- Sales
- Education Consultant
- Market Research
- Cricket
- Long drive on bike
Timeline
International Enrollment Advisor- South India
Rushford Business School
04.2023 - 04.2024
Destination Head- UK, Canada
AECC
07.2022 - 01.2023
Assistant Branch Manager- Kukatpally
Canam Consultants
07.2022 - 05.2023
Branch Manager-Kukatpally
Texas Review Training and Consulting Services
10.2019 - 05.2022
Manager-NONUSA Team
Global Tree Careers Pvt Ltd
08.2019 - 10.2019
Branch Manager-Hyderabad
Europe Study Centre
05.2016 - 07.2019
Senior Counsellor/Branch Manager-Vijayawada
Europe Study Centre
11.2015 - 04.2016
Business Development Manager
Europe Study Centre
05.2015 - 10.2015
Business Development Executive
Europe Study Centre
09.2014 - 05.2015
Information retrieving officer
Just Dial
05.2012
Sales Executive Logistics Solutions
Bharat Logistics
- 08.2014
DBA -
S P Jain School of Global Management
MBA- Marketing & Logistics -
IIKM Business School, Bharathiyar University
B.Tech Biotechnology -
PITAM, Anna University
Intermediate(AP) -
Sri Chaitanya institutions, Vijayawada
10th Standard(AP) -
Nagarjuna High School, pedavadlapudi
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