Summary
Work History
Skills
Languages
Timeline
Generic

Kong Liuv

Springvale South

Summary

Dynamic professional with a proven track record in customer service and work ethic, demonstrated at Market Place Fresh and beyond. Skilled in enhancing customer satisfaction and team productivity, leveraging customer assistance and integrity. Achieved significant improvements in operational efficiency and customer relations, embodying patience and empathy with every interaction.

Work History

Cashier and Florist

Market Place Fresh
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Assistant Manager

Pho Bar Restaurant
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Supervisor of Florist

Henry’s Mercato
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

Chinese (Mandarin)
Elementary
Cambodian
Native or Bilingual

Timeline

Cashier and Florist

Market Place Fresh

Assistant Manager

Pho Bar Restaurant

Supervisor of Florist

Henry’s Mercato

Similar Profiles

CREATE PROFILE
Kong Liuv