Konica Ball

Seeking a full time employment to build career in professional arena with 3years of experience where I can contribute to the organization goals and deliver quality work and enhance client satisfaction. To seek a challenging position in an organization, which provides opportunities for learning and scope for rapid growth and development, being possessed myself with versatility and commitment to the latest advancements of an industry.

Availability

Available full time (Monday to Sunday)

Roles and Responsibilities:

3 years of management experience in handling the branch and in Teaching English Language exams (PTE/NAATI)

Experienced in taking care of existing clients, and their progress, Maintaining records of each and every client

Taking care of the admission processes and maintaining the records through Salesforce CRM Process

Drafting the presentations, and delivering them to the right audience in the meetings

Taking care of all equipments, devices, computers in the designated area

Providing guidance to the existing and new clients

Building healthy relationships with National and International Students Using clear n concise ideas for quick learning

Having good exposure to different nationalities

Handling Telephone Calls

Exposure in writing emails or building the required content

Experience in finding Bottlenecks in the documentation

Expertise in communicating and motivating the clients

Expertise in receiving and directing the Visitors

Extensive familiarity with intention of the client and converting into sale depending on the requirement and going bit out of box if needed Detecting mistakes and tracking and monitoring the performance by following Trackers built for the smoothness of the process

Expertise in using Salesforce CRM

Good in hands-on Ms Word, Ms Excel, Microsoft Teams App/ Zoom, Calendars, Tasks handling, planners

Providing project status reports to the QA Management

Working closely with other team members to make sure everything is running smoothly

Sound experience on holding the attention of the clients

Excellent Interpersonal skills and Analytical skills

Exceptional problem solving, decision-making, strong interpersonal and communication skills

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities

Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.