Konstantina Meimeti
Greenacre,New South Wales
Summary
Dedicated Customer Service professional with proven multitasking abilities, proficient at enhancing customer experiences through service-oriented behaviours and customised solutions. Committed to maintaining profitable professional relationships and driving business results. Skilled in oral and written communication, active listening, and analytical problem-solving. Passionate about delivering quality service and promoting lasting customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MYSAT PTY LTD
03.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Customer Service Team Member
KMART
08.2021 - 03.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Food Service Worker
FRESKO GELATO
01.2019 - 01.2020
- Utilised strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Bachelor of Policing - Social Sciences
02.2025
High School Diploma -
12.2021
- Extension Greek / State Rank 3rd
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Account updating
- Coordination
- Call Management
- Teamwork
- Attention to detail
- Adaptability
- Organisational skills
Accomplishments
- Country Girl Management Modelling Redefined event graduate
Languages
Greek
Native or Bilingual
References
Professional
Matthew Wright
Operations Manager
Kmart Burwood Westfield
100 Burwood Rd, Burwood NSW 2134
Email: matty.wright@icloud.com
Phone: 0423 226 260
Sandra Makary
Established Customer Service Representative
MYSAT PTY LTD
Suite 3, Level 3, 9 Deane Street, Burwood NSW 2134
Email: sandra.makary@gmail.com
Phone: 0478 017 736
Timeline
Customer Service Representative - MYSAT PTY LTD
03.2023 - 04.2024
Store Customer Service Team Member - KMART
08.2021 - 03.2023
Food Service Worker - FRESKO GELATO
01.2019 - 01.2020
Western Sydney University - Bachelor of Policing, Social Sciences
Marrickville High School - High School Diploma,
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