Konstantina Miroforidis
Roselands
Summary
Skilled Business Development Manager offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
RETURNS ADMINISTRATOR & WAREHOUSE MANAGER
Dicker Data
11.2023 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organisational function.
- Managed and processed returns for individual consumers and vendors using Pronto
- Managed returns for StarTrack collections.
- Coordinated the stacking and unstacking of pallets, meticulously inspecting and organising each item to ensure proper allocation to the correct section.
BUSINESS DEVELOPMENT MANAGER
Optus Business Centre
11.2022 - 06.2023
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Prospected potential customers via telephone, email, LinkedIn, Networking and, in-person inquiries.
- Negotiated and closed long-term agreements with new customers based on business requirements and budgets.
- Daily CRM recordings via Salesforce, pipeline activity, pipeline updates, KPI tracking, logging all client communications, adding self generated leads, editing inbound leads.
- Created and attended customer meetings via MS Teams/Zoom and, in-person.
- Traveled around NSW to meet with new and existing customers.
BUSINESS DEVELOPMENT MANAGER
Checkpoint Systems
12.2019 - 08.2022
- Prospected new customers via cold calling, email, LinkedIn, and in-person visits.
- Maintained and grew my current accounts.
- Focused on building rapport with customers so as to understand their business requirements and budgets.
- Provided solutions to the customer focused on their requirements and budgets in a timely manner.
- Shared and received insights between team members.
- Regularly updated forecasts for stock supply chains from manufacturing companies to ensure there were no shortages.
- Worked in high pressure and fast paced environments.
- Maintained strong working relationships with internal and external stakeholders.
- Created collateral and presentations for customers.
- Traveled on a regular basis in and around NSW to meet with customers.
- Daily CRM recordings via NetSuite Oracle, pipeline activity, KPI's, log of all client communications, created self generated leads and, edited inbound leads.
MANAGER
Calibre
01.2019 - 12.2019
- Training and mentoring staff
- Monitored Profit and Loss and metric reporting/analysis
- Recruitment and hiring
- Visual merchandising
- Communication, customer service, and leadership
- Stakeholder relationship building and management
- Stock management
- Monitored Key Performance Indicators
- Maintained the company brand, reputation and upheld the company values
- Managed multiple stand alone and concessions in David Jones Sydney as well as the Chatswood Chase and Bondi.
- Originally hired to manage a single location, then transferred to different sites to help enhance growth in the business.
- Daily KPI recording to keep track of personal and store budget for the week.
- Rosters for multiple sites done fortnightly
- Daily cash handling
SALES ASSOCIATE/Floor Supervisor
Calvin Klein, DFO
02.2017 - 01.2019
- Maintained store visual appeal, engaged customers and promoted specific merchandise.
- Maintained a positive work environment for myself and staff.
- Created a positive experience for existing, new and potential customers.
- Assisted staff/customers in locating products whilst checking store system for merchandise in store or at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Acting floor supervisor when management not present.
- Assisted with rostering staff accordingly to each individuals level of expertise and experience with products.
- End of day cash handling and KPI reporting.
STORE MANAGER TAROCASH
Homebush DFO
02.2015 - 01.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Recruitment and hiring.
- Trained and Mentored staff.
- Maintained weekly visual merchandising and stock levels.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Always worked to achieved personal and weekly store KPI's.
- Daily cash handling and recording KPI's.
Education
MEDIA & ENTERTAINMENT - FILM & TV
Screenwise College
2015
FOUNDATION COURSE - MUSICAL THEATRE - undefined
Victorian College of the Arts
2012
CERTIFICATE IV - MUSICAL THEATRE - undefined
Actors College of Theatre and Television
2011
HIGHER SCHOOL CERTIFICATE - undefined
Australian International Performing
Arts High School
2010
Skills
- Contract Negotiation
- Account Management
- Process Improvement
- Proposal Writing
- Attention to Detail
- Staff Management
- Solution Orientated
- Rapport Building
- Coaching and Mentoring
- Cold Calling
- Forecasting Ability
- Team Collaboration
- Strong Customer Communication
- Conflict resolution
References
References provided upon request
Timeline
RETURNS ADMINISTRATOR & WAREHOUSE MANAGER
Dicker Data
11.2023 - 09.2024
BUSINESS DEVELOPMENT MANAGER
Optus Business Centre
11.2022 - 06.2023
BUSINESS DEVELOPMENT MANAGER
Checkpoint Systems
12.2019 - 08.2022
MANAGER
Calibre
01.2019 - 12.2019
SALES ASSOCIATE/Floor Supervisor
Calvin Klein, DFO
02.2017 - 01.2019
STORE MANAGER TAROCASH
Homebush DFO
02.2015 - 01.2017
FOUNDATION COURSE - MUSICAL THEATRE - undefined
Victorian College of the Arts
CERTIFICATE IV - MUSICAL THEATRE - undefined
Actors College of Theatre and Television
HIGHER SCHOOL CERTIFICATE - undefined
Australian International Performing
Arts High School
MEDIA & ENTERTAINMENT - FILM & TV
Screenwise College
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