Konstantina Miroforidis
Roselands
Summary
Skilled Business Development Manager offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
RETURNS ADMINISTRATOR & WAREHOUSE MANAGER
Dicker Data
Kurnell, NSW
11.2023 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organisational function.
- Managed and processed returns for individual consumers and vendors using Pronto
- Managed returns for StarTrack collections.
- Coordinated the stacking and unstacking of pallets, meticulously inspecting and organising each item to ensure proper allocation to the correct section.
BUSINESS DEVELOPMENT MANAGER
Optus Business Centre
Macquarie Park, NSW
11.2022 - 06.2023
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Prospected potential customers via telephone, email, LinkedIn, Networking and, in-person inquiries.
- Negotiated and closed long-term agreements with new customers based on business requirements and budgets.
- Daily CRM recordings via Salesforce, pipeline activity, pipeline updates, KPI tracking, logging all client communications, adding self generated leads, editing inbound leads.
- Created and attended customer meetings via MS Teams/Zoom and, in-person.
- Traveled around NSW to meet with new and existing customers.
BUSINESS DEVELOPMENT MANAGER
Checkpoint Systems
Castle Hill, NSW
12.2019 - 08.2022
- Prospected new customers via cold calling, email, LinkedIn, and in-person visits.
- Maintained and grew my current accounts.
- Focused on building rapport with customers so as to understand their business requirements and budgets.
- Provided solutions to the customer focused on their requirements and budgets in a timely manner.
- Shared and received insights between team members.
- Regularly updated forecasts for stock supply chains from manufacturing companies to ensure there were no shortages.
- Worked in high pressure and fast paced environments.
- Maintained strong working relationships with internal and external stakeholders.
- Created collateral and presentations for customers.
- Traveled on a regular basis in and around NSW to meet with customers.
- Daily CRM recordings via NetSuite Oracle, pipeline activity, KPI's, log of all client communications, created self generated leads and, edited inbound leads.
MANAGER
Calibre
01.2019 - 12.2019
- Training and mentoring staff
- Monitored Profit and Loss and metric reporting/analysis
- Recruitment and hiring
- Visual merchandising
- Communication, customer service, and leadership
- Stakeholder relationship building and management
- Stock management
- Monitored Key Performance Indicators
- Maintained the company brand, reputation and upheld the company values
- Managed multiple stand alone and concessions in David Jones Sydney as well as the Chatswood Chase and Bondi.
- Originally hired to manage a single location, then transferred to different sites to help enhance growth in the business.
- Daily KPI recording to keep track of personal and store budget for the week.
- Rosters for multiple sites done fortnightly
- Daily cash handling
SALES ASSOCIATE/Floor Supervisor
Calvin Klein, DFO
Homebush, NSW
02.2017 - 01.2019
- Maintained store visual appeal, engaged customers and promoted specific merchandise.
- Maintained a positive work environment for myself and staff.
- Created a positive experience for existing, new and potential customers.
- Assisted staff/customers in locating products whilst checking store system for merchandise in store or at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Acting floor supervisor when management not present.
- Assisted with rostering staff accordingly to each individuals level of expertise and experience with products.
- End of day cash handling and KPI reporting.
STORE MANAGER TAROCASH
Homebush DFO
Homebush, NSW
02.2015 - 01.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Recruitment and hiring.
- Trained and Mentored staff.
- Maintained weekly visual merchandising and stock levels.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Always worked to achieved personal and weekly store KPI's.
- Daily cash handling and recording KPI's.
Education
MEDIA & ENTERTAINMENT - FILM & TV
Screenwise College
2015
FOUNDATION COURSE - MUSICAL THEATRE - undefined
Victorian College of the Arts
2012
CERTIFICATE IV - MUSICAL THEATRE - undefined
Actors College of Theatre and Television
2011
HIGHER SCHOOL CERTIFICATE - undefined
Australian International Performing
Arts High School
2010
Skills
- Contract Negotiation
- Account Management
- Process Improvement
- Proposal Writing
- Attention to Detail
- Staff Management
- Solution Orientated
- Rapport Building
- Coaching and Mentoring
- Cold Calling
- Forecasting Ability
- Team Collaboration
- Strong Customer Communication
- Conflict resolution
References
References provided upon request
Timeline
RETURNS ADMINISTRATOR & WAREHOUSE MANAGER
Dicker Data
11.2023 - 09.2024
BUSINESS DEVELOPMENT MANAGER
Optus Business Centre
11.2022 - 06.2023
BUSINESS DEVELOPMENT MANAGER
Checkpoint Systems
12.2019 - 08.2022
MANAGER
Calibre
01.2019 - 12.2019
SALES ASSOCIATE/Floor Supervisor
Calvin Klein, DFO
02.2017 - 01.2019
STORE MANAGER TAROCASH
Homebush DFO
02.2015 - 01.2017
FOUNDATION COURSE - MUSICAL THEATRE - undefined
Victorian College of the Arts
CERTIFICATE IV - MUSICAL THEATRE - undefined
Actors College of Theatre and Television
HIGHER SCHOOL CERTIFICATE - undefined
Australian International Performing
Arts High School
MEDIA & ENTERTAINMENT - FILM & TV
Screenwise College