Summary
Versatile HR professional with extensive experience in employee relations, performance management through OKR and KRA setting, and NSW workers' compensation. Adept at coaching leaders on people management, managing employee grievances, and fostering engagement initiatives. Committed to driving organizational success through effective HR practices and compliance with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Worker's Compensation Specialist
EML Insurance
10.2023 - Current
- Directly managed around55-70 portfolios of injured workers in IFNSW Health Portfolio.
- Review and dispute claim liability following the Workers Compensation Act1987 and Workplace Injury Management and Workers Compensation Act1998.
- Ensure claims management within legislation, regulations and EML policies and procedures.
- Facilitated good business relationships with Agencies and key stakeholders.
- Provided advisory support to ensure compliance with EML policies and procedures.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Collaborated with Team Leader to define and refine key responsibility areas and suggest recommendations towards improvement of system.
Talent Acquisition Specialist (On Contract)
Parity Consulting
06.2023 - 08.2023
- Company Overview: Recruitment Agency
- - Built connections with300+ Data professionals to enrich Parity's candidate pool for Data division
- - Managed focused candidate searches for Banking, Insurance and Financial Services domains
- - Responsible for attracting and placing talent in various organisations
- - Source, screen resume and interview professionals in Tech and Data space through LinkedIn
- - Coordinated with TAs in various organisations to check on their requirements
- - Demonstrated skills to source and present candidates on short notice to clients
Talent Acquisition and Retention Manager
PiZone Infotech Solution Pvt Ltd
09.2021 - 05.2023
- Spearheaded employee engagement initiatives, improving retention rates by defining goals and KRAs along with the senior management and managers.
- Managed performance management systems and facilitated leadership training programs. Experience in defining OKRs and KRAs for performance targets.
- Experience in managing goals and KRAs on Successfactors and JIRA Atlas.
- Developed HR policies and streamlined processes to support business growth.
- Oversaw employee relations, grievance handling, and resolution of workplace issues.
- Effective hiring and branding initiatives to attract talent,
- Devised and implemented overall recruiting strategy.
- Designed and implemented recruitment campaigns, talent community engagements, and talent attraction initiatives.
- Effectively enhancing company branding over LinkedIn, Instagram and Twitter by creating and posting appropriate content.
- Scaled PiZone Infotech from30 employees to120 within a span of one year.
- Understanding future talent requirements from internal stakeholders and creating a hiring pipeline.
- Designing and implementing recruitment campaigns, talent community engagements, talent attraction initiatives.
- Directed candidate sourcing through LinkedIn, Indeed and other hiring portals.
- Involved in recruitment, selection, pay negotiation and onboarding of the selected candidate.
- Impactfully defining new policies and activities to foster performance evaluation and employee retention.
- Effectively handling payroll, employee engagement and employee grievances.
- Lead, managed and mentored a team of HR Recruiters to support the hiring needs of the growing company.
Freelance Researcher and Admin (in US)
WIN Home Inspection
07.2015 - 05.2021
- Company Overview: (engaged with Praful Mittal, CEO Agamya Capital)
- Involved in Market research for investment strategies and enhancing market presence for Agamya's acquired business – WIN Home Inspection
- Headhunt contacts of CEOs and COOs to establish connections for investments and market growth projects
- Establish connections with veterans to expand sale of franchisees
Talent and HR – Assistant Manager
Zinnov Management Consulting Pvt Ltd, India
07.2009 - 05.2015
- Company Overview: Digital Transformation and GTM Strategy Consulting
- Instrumental in scaling Zinnov Management Consulting from50 employees to250 incredible and passionate contributors/employees.
- Designed and conducted training programs to enhance employee productivity.
- Ensured proper onboarding support and alignment with organizational and job goals by delivering the right KRAs defined for success.
- Devised hiring and recruitment policies to attract talent from international universities.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Create job descriptions to attract candidates in the consulting industry.
- Ensured proper onboarding support and conducted Induction meetings to ensure a smooth start for new joiners.
- Ensured communication of company policies, leave entitlements, and introduction to the company's systems for a smooth transition of the new joiners,
Executive – HR and Admin
Technopak Advisors, India
09.2008 - 03.2009
- Company Overview: Consumer Products Consulting
- Conducted phone and in-person interviews. Coordinated biannual career fairs
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Recruitment Executive
Motherson Sumi Systems Pvt Ltd, India
01.2007 - 08.2008
- Company Overview: Auto parts manufacturer
- Conducted applicant pre-screening and interviews
- Researched job descriptions and qualifications for matching with appropriate candidates
- Provided assistance with applicant testing, skill set checks, background checks, and reference checks
- Researched applicants in communications with Internet sites, colleges, and community service organizations
- Furnished administrative support and advice to human resources staff as required
Education
Masters of Business Management (PGDBM) - Human Resources - HR specialization
01.2007
Bachelors in Science Honours - Biotechnology (B.Sc – Honours)
01.2005
Skills
- Systems: Proficient in Microsoft Office (Word, PowerPoint, Excel), Teams, Zoom, Outlook, Gmail, Calendars
- Creatives: Canva, Adobe Creative
- HRIS: SAP SuccessFactors, OKR, Workday, PeopleSoft
- LinkedIn Recruiter, Seek, Indeed, Lusha
- WhatsApp communities, Meet up Forums
- ATS: BullHorn
- Atlassian: JIRA, Confluence, Atlas
Certification
- Pursuing – Introduction to HR Law from Australian HR Institute
- Learning LinkedIn Recruiter, LinkedIn Learning
- Employer Branding on LinkedIn, LinkedIn Learning
- Recruiting Foundation, LinkedIn Learning
- Goal Crushing – Use OKRs to achieve business results, Udemy Inc
Accomplishments
- Connected and created a network with300+ Data specialists in Australia for various roles in data space within a two-month span.
- Experience and connections to hire talent in Data Scientists, Data Engineers, Data Analyst, Development Technologies (DotNet, Python, Angular, Java, MS Dynamics, HTML, CSS, Flutter, React Native, Swift, PHP, WordPress), Cloud and Cyber Security – AI, ML, AWS, Azure, Google, Blockchain, cloud architects, Management consulting – Got-To-Market, Globalization, Financial Remodelling, Business Development, Business Research and many more.
- Capability to create an extensive talent pool through participation in Tech meets and forums. An active member of APOC (Australian Professional of Colours) and various MeetUp events.
- Scaled PiZone Infotech from30 employees to120 within one year.
- Instrumental in scaling Zinnov Management Consulting from 50 employees to250 incredible and passionate contributors/employees.
- Devised and implemented social media campaigns for enhancing employer branding for PiZone Infotech leading to250% increase in brand recognition leading to increased talent attraction.
- Extensive recruiting and applicant tracking system experience. Instrumental in developing an in-house HRIS system for PiZone from scratch with developers.
- Use of innovative ways to attract talent – LinkedIn Recruiter, LinkedIn posts, WhatsApp groups, forum associations, word of mouth, Twitter, Instagram and more.
- Retention of employees by building strong teams through definition of OKRs and KRAs. Driving communication from top management to manager and team leads ensuring alignment of expectations and deliverables.
Timeline
Worker's Compensation Specialist - EML Insurance
10.2023 - Current
Talent Acquisition Specialist (On Contract) - Parity Consulting
06.2023 - 08.2023
Talent Acquisition and Retention Manager - PiZone Infotech Solution Pvt Ltd
09.2021 - 05.2023
Freelance Researcher and Admin (in US) - WIN Home Inspection
07.2015 - 05.2021
Talent and HR – Assistant Manager - Zinnov Management Consulting Pvt Ltd, India
07.2009 - 05.2015
Executive – HR and Admin - Technopak Advisors, India
09.2008 - 03.2009
Recruitment Executive - Motherson Sumi Systems Pvt Ltd, India
01.2007 - 08.2008
Banasthali Vidyapeeth - Bachelors in Science Honours, Biotechnology (B.Sc – Honours)
Institute of Management Studies - Masters of Business Management (PGDBM), Human Resources - HR specialization
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