Koppula Prabhudeva
Hyderabad,Telangana
Summary
As A Senior Service Engineer- Team Leader experienced in directing activities of workgroup. Develops strategies, providing predictive services, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
12
12
years of professional experience
Work History
Senior Service Engineer- Team Leader
Draeger India Private Limited
02.2018 - Current
- To Aim Service Excellence as per guideline, process and directed to achieve customer satisfaction, revenue and Service contract.
- Performs planned preventive, Corrective maintenance, and TSB implementation on devices as per process.
- Performs installation and basic training to the end users.
- Focusing on Call basis customer to achieve contract penetration set targets.
- Daily update of Service work in FSS and proper documentation of all the work performed Service reports, BIO, AR and Installation
- Service Sales activity including Sales of CP according to the targets defined.
- Administration work including follow up on Accounts receivables in the assigned area.
- Feedback on product quality found in the field to the Service management.
- Provides Sales support for congresses, exhibitions, demos, workshops, etc.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Predictive services demonstrations and aligning with team to achieve set targets.
Service Engineer
Fresenius Medical Care India Pvt Ltd
11.2015 - 02.2018
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Biomedical Service Engineer
KIMS Hospital
05.2015 - 10.2015
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
Biomedical Engineer Intern
CARE Hospitals
05.2011 - 10.2011
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Researched and recorded biomedical and environmental data.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
Education
B.E - Electronics And Communication Engineering
Andhra University
Visakhapatnam04.2015
Diplona - Biomedical Engineering
S.V Government Polytechnic
Tirupathi04.2011
S.S.C - High School
T.M.Rao High School
Bhattiprolu03.2008
Skills
- Personnel Scheduling
- Service Team Support
- Creative Solutions
- Business Development
- Overseeing Daily Activities
- Daily Workflow Improvement
- Team Discipline& Unity
- Issue Resolution
- Team Meetings
Timeline
Senior Service Engineer- Team Leader
Draeger India Private Limited
02.2018 - Current
Service Engineer
Fresenius Medical Care India Pvt Ltd
11.2015 - 02.2018
Biomedical Service Engineer
KIMS Hospital
05.2015 - 10.2015
Biomedical Engineer Intern
CARE Hospitals
05.2011 - 10.2011
B.E - Electronics And Communication Engineering
Andhra University
Diplona - Biomedical Engineering
S.V Government Polytechnic
S.S.C - High School
T.M.Rao High School
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