Summary
Overview
Work History
Education
Skills
Accomplishments
Academic Projects
Additional Information
Timeline
Generic

Bala Kopuru

Melbourne,VIC

Summary

A postgraduate in information and communication technology from La Trobe University. A highly motivated and result-driven individual and passionate to execute, grow and excel in networks and systems. Throughout my course. I am focused and goal-oriented and possess
a strong work ethic being effective even under challenging situations.

Overview

5
5
years of professional experience

Work History

Team Supervisor

Coles Group
09.2021 - Current
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Store Coordinator

Godfreys
08.2019 - 07.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Technical Support Specialist

Amazon
07.2018 - 07.2019
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved 60-80 technical support inquiries per day.
  • Researched and identified solutions to technical problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Master of Science - Information Technology

La Trobe University
Melbourne, VIC
07.2021

Bachelor's - Bachelor of Computer Science And Engineering

Jawaharlal Nehru Technological University
Hyderabad, IND
05.2018

Skills

  • Configuring Devices
  • Complex Problem-Solving
  • Network Design
  • LAN/WAN
  • Windows / Mac OS
  • Routing / Switching
  • OSI Model
  • IDS / IPS
  • DHCP / DNS
  • TCP / IP

Accomplishments


    Top Performer of the month at Amazon

  • Excellency in Conflict Management and Service Problem Solving.


    • My greatest achievement is, Giving a great presentation at work.


    Employee of the month at Amazon


    Beated sales target at Godfrey's

Academic Projects

Identity-Based Encryption with Cloud Revocation Authority and Its Applications

  • Building a better encryption for accessing database.



 Wireless Network Optimisation

  • We improved campus wireless network with more bandwidth and
    speed for growing users in the system.
  • Maintained an overview of the research team’ direction and progress. Collaborated with 3 fellow researchers to investigate the wireless network in the university.

  • Used Ekahau site survey, Netspot, and speed check software in this project to generate the heat maps, speed of the network, channel interference, and locate dead zones of the wireless network. 

  • This research helps to know the reliability of the wireless network with reference to power and coverage

Additional Information

REFERENCE:


Available upon request

Timeline

Team Supervisor

Coles Group
09.2021 - Current

Store Coordinator

Godfreys
08.2019 - 07.2021

Technical Support Specialist

Amazon
07.2018 - 07.2019

Master of Science - Information Technology

La Trobe University

Bachelor's - Bachelor of Computer Science And Engineering

Jawaharlal Nehru Technological University

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Bala Kopuru