Korey Graham
Toowoomba,QLD
Summary
Results-focused supervisor offering nearly 13 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications. Always hungry to educate myself with new learning material both practical and theoretical.
Overview
19
19
years of professional experience
Work History
Sales Assistant
Jaycar Electronics
04.2012 - Current
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Provided pricing information to customers regarding specific products
- Referred customers to various services by evaluating needs and providing recommendations
- Merchandised attractive shelf displays with current offerings to drive store sales
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour
- Processed cash, check and credit card payments
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Accepted and processed product returns
- Promoted to Duty Manager within 6 months of employment
Youth Worker
Top Blokes Organisation
08.2023 - 12.2025
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Implemented range of lessons and resources to motivate young people.
- Communicated with third parties to collaborate and organise events.
Store Manager
Intersport Toowoomba
03.2022 - 08.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Manager
Jaycar Electronics
07.2018 - 03.2022
- Compiled End-of-Day and Stocktaking reports to help senior leaders effectively plan business direction and operational strategies
- Interviewed, hired/trained multiple staff associates and equipped to comply with company policies and procedures
- Monitored employee performance and developed improvement plans
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Supervised team of 5 employees and provided feedback on performance
- Monitored cash intake and deposit records
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs
- Communicated with managers of other Store to help them improve in areas with their own teams
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Assistant Manager
Hungry Jacks
01.2010 - 03.2012
- Monitored employee performance and developed improvement plans
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Completed Weekly inventory counts to verify stock levels, address discrepancies and forecast future needs
- Supervised and evaluated staff of 5-13 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Set up new employees, including training, mentoring and new hire documentation
Cook
Hungry Jacks
12.2006 - 01.2010
- Ordered and received products and supplies to stock kitchen areas
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Safely used kitchen equipment such as Cutting and Cooking Utensils
- Operated cash register for cash, check and credit card transactions
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Promoted to Shift Supervisor in first year of employment
Education
Certificate IV - Youth Work And Family Intervention
Open Colleges
Online07-2026
Certificate IV - Frontline Management
Hungry Jacks Registered Training Organisation
Townsville, QLD06.2011
Certificate III - Retail
Hungry Jacks Registered Training Organisation
Townsville, QLD02.2011
Certificate II - Retail Operations
Hungry Jacks Registered Training Organisation
Townsville, QLD10.2008
Certificate III - Information Technology
TAFE Queensland Townsville (Pimlico) campus
Townsville, QLD10.2007
High School Diploma -
Kirwan State High School
Kirwan, QLD11.2005
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff management
- Issue resolution
- Training
- Cash handling and transportation
- Food preparation and handling, including 'ServSafe' food handling certification
- Merchandising
- Customer orientated service
- Inbound/outbound phone call handling
- Stock handling
- Computer use and issue resolution (Hardware and software)
- Strong communicator
- Health assessments
- Conflict mediation
Additional Information
I have also received the following certificates in regards to Emergency Situations:
- Apply First Aid (HLTFA301B)
- Confine small workplace Emergencies (PUAWER008B)
- Perform CPR (HLTCPRF201A)
- Chubb - Fire Warden
These however were completed in 2011/2012 and are thus no longer valid, I would definitely be interested on updating any or all of these to their current versions.
Timeline
Youth Worker
Top Blokes Organisation
08.2023 - 12.2025
Store Manager
Intersport Toowoomba
03.2022 - 08.2023
Assistant Manager
Jaycar Electronics
07.2018 - 03.2022
Sales Assistant
Jaycar Electronics
04.2012 - Current
Assistant Manager
Hungry Jacks
01.2010 - 03.2012
Cook
Hungry Jacks
12.2006 - 01.2010
Certificate IV - Youth Work And Family Intervention
Open Colleges
Certificate IV - Frontline Management
Hungry Jacks Registered Training Organisation
Certificate III - Retail
Hungry Jacks Registered Training Organisation
Certificate II - Retail Operations
Hungry Jacks Registered Training Organisation
Certificate III - Information Technology
TAFE Queensland Townsville (Pimlico) campus
High School Diploma -
Kirwan State High School
Hobbies
Model Construction and Painting (Warhammer mostly)
Reading
Gaming
Coin Collection
References
Top Blokes Organisation
Matthew Vels (Regional Coordinator)
0428-979-740
Jaycar Electronics
Carl Forster (Retail Operations Manager)
0413-51-4643
Jaycar Electronics
Karl Hock (Store Manager)
07-4602-0838
Personal Reference
Tyler Mathot-Soudakoff
0458-01-2702