Kori Clifford
Dora Creek
Summary
Proactive and detail-oriented professional with a track record of enhancing customer satisfaction at ING Bank through exceptional service and efficient problem-solving. Skilled in bookkeeping and maintaining client relations, demonstrated the ability to manage multiple priorities and foster positive client engagements. Excelled in a fast-paced environment, significantly contributing to team productivity and operational excellence.
Overview
8
8
years of professional experience
Work History
Receptionist
All Town Roofing
07.2023 - 01.2025
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
ING Bank
08.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Administrative Assistant
Total Roofing & Supplies
01.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Skills
- Scheduling
- Bookkeeping
- Tech-Savvy
- Multi-line telephone systems
- Data entry
- Business administration
- Front desk operations
- Customer and client relations
- Service-oriented mindset
- Office administration
- Positive and profession
- Multitasking and prioritization
Timeline
Receptionist
All Town Roofing
07.2023 - 01.2025
Customer Service Representative
ING Bank
08.2018 - 12.2020
Administrative Assistant
Total Roofing & Supplies
01.2017 - 07.2018
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