Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Korine Lewis

Warwick,QLD

Summary

Resolute customer service professional with a proven history in service delivery and multitasking. Committed to building and nurturing professional relationships to drive business growth and profitability. Enthusiastic about delivering exceptional support and ensuring lasting customer satisfaction. Proficient in customer service best practices and skilled in optimizing processes for quality and speed. A collaborator with a positive demeanor, adept at establishing rapport with clients. Motivated to contribute to company success through unwavering customer focus. Highly articulate, energetic, and purposeful, with a strong passion for cultivating partnerships and driving business growth. Demonstrated leadership and problem-solving abilities, dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Possesses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Remediation Consultant

Suncorp Group
09.2023 - Current
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Supported clients with business analysis, documentation, and data modeling.

Customer Service Specialist

Suncorp Group
02.2020 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Achieved high satisfaction rating through initiative-taking one-call resolutions of customer issues
  • Resolved concerns with products or services to help with retention and drive sales
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees
  • Provided primary customer support to internal and external customers
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Managed customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, managed concerns quickly and escalated serious issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Diagnosed and troubleshot hardware, software, and network issues
  • Researched and identified solutions to technical problems
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Café Manager / Barista

The Weeping Mulberry
01.2019 - 02.2020
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency, and enhancing operations
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control and Covid-19 guidelines
  • Removed trash, spills, and trays to keep areas clean and professionally organised
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Executed cash transactions quickly and accurately
  • Restocked condiments and drink station supply to maintain customer satisfaction
  • Managed inventory of dining room products, including condiments, linens, and flatware
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.

Job Coach

BEST Employment
11.2018 - 12.2019
  • Completed initial assessments and provided counselling sessions to cover all aspects of client history, situation, and skills
  • Case management, focusing on career exploration, securing employment and source training options as required
  • Assessing and assigning clients to specific programs based on needs, requirements, and strengths
  • Documenting client activity and contacts using government databases and organisational data bases
  • Met with clients in workshops and one on ones
  • Taught workshops on building resumes, completing applications, and searching for jobs
  • Collaborated with individuals to complete application documents for relevant vocations
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette
  • Performed assessments to determine individual limitations and strengths.

OHS Coordinator

Toowoomba Catholic Schools Office
01.2010 - 11.2018
  • Supported the Principal in the establishment of the HSEMS and in the conducting of his/her various roles and responsibilities in HSE
  • Assist in the integration of the HSE Management System with other management functions of the school/office
  • Identify any unsafe behaviour, or unsafe or unhealthy conditions and develop and implement appropriate control measures
  • Adopt risk management strategies to minimise risk of injury to people and property in the workplace
  • Be responsible for own health and safety and for the health and safety of others in the workplace who may be affected by his/her acts or omissions at work
  • Co-operate with Executive Director/Principal or other person as far as is necessary to enable compliance with any requirements under the 'Work Health and Safety Act 2011 Qld
  • Attend HSE education and training opportunities, as provided and apply learning
  • Report or make such recommendations as they deem necessary to eliminate or minimise any hazards of which they are aware, regarding working conditions or methods
  • Ensured own work areas are tidy and safe
  • Co-operate in the annual HSE auditing process
  • Provide training to all staff in completing curriculum activity risk assessments
  • Develop and implement emergency policies and procedures
  • Provide fire and emergency preparedness training to staff.

Administration Assistant/front Counter Reception

Kalwun Development Corporation
12.2010 - 01.2011
  • Answered phones to direct callers, schedule appointments and provide general office information
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Managed customer complaints and rectified issues to complete satisfaction
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in payroll and human resources departments
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Education

Professional Certificate - Business Process Modelling

Suncorp Reskill Program

Dogs Queensland

Mentem By The University of New South Wales
Sydney, NSW
07.2023

Certificate IV - Work Health & Safety

TAFE Queensland
Bracken Ridge, QLD
01.2011

Certificate III - Business Administration

TAFE Queensland
Brisbane, QLD
01.2004

Skills

  • Excellent Written and Oral Communication
  • Calm and Professional Under Pressure
  • Regulatory Compliance
  • Document and Records Management
  • Project Management
  • Consultative Selling Techniques
  • Customer Information Databases
  • Articulating views in a compelling way
  • Critical thinking and deductive reasoning
  • Constructing logical sound arguments
  • Selecting and executing problem solving approaches
  • Conflict resolution
  • Delivering with style

Websites

References

Tamara Werne, Customer Value Leader, Toowoomba, 0421617737, Tamara.Werne@suncorp.com.au Vicky Kuhnell, Learning Logistics Consultant, +61 419720140, Vicky.Kuhnell@suncorp.com.au

Timeline

Remediation Consultant

Suncorp Group
09.2023 - Current

Customer Service Specialist

Suncorp Group
02.2020 - 08.2023

Café Manager / Barista

The Weeping Mulberry
01.2019 - 02.2020

Job Coach

BEST Employment
11.2018 - 12.2019

Administration Assistant/front Counter Reception

Kalwun Development Corporation
12.2010 - 01.2011

OHS Coordinator

Toowoomba Catholic Schools Office
01.2010 - 11.2018

Professional Certificate - Business Process Modelling

Suncorp Reskill Program

Dogs Queensland

Mentem By The University of New South Wales

Certificate IV - Work Health & Safety

TAFE Queensland

Certificate III - Business Administration

TAFE Queensland

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Korine Lewis