Summary
Overview
Work History
Education
Skills
Timeline
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Kortney Dorries

Old Bar,NSW

Summary

Dynamic and results-driven with a proven track record at Coles Taree, excelling in team building and customer service. Skilled in scheduling coordination and cash handling, ensuring high customer satisfaction and a well-organized work environment.

Enhanced shift efficiency and customer satisfaction through effective communication. Proven problem-solver with strong computer and phone skills.

Overview

7
7
years of professional experience

Work History

Retail Night Superviser

Coles Taree
03.2020 - Current
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
  • Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
  • Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
  • Trained new employees on company protocols, product knowledge, and customer service skills.

Receptionist

Weeroona Holiday Park
03.2019 - 03.2023
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Organized, maintained and updated information in computer databases.
  • Collected eftpos and online payments, processed transactions and updated relevant records.
  • Responded to inquiries from callers seeking information.

Waitress

Manning Point Bowling Club
10.2018 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Taree High School
Taree, NSW
10.2021

Certificate 3 in Career Advancement

TAFE NSW
NSW
11.2019

Skills

  • Scheduling coordination
  • Team building
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Front desk operations
  • Computer skills
  • Excellent communication
  • Customer satisfaction

Timeline

Retail Night Superviser

Coles Taree
03.2020 - Current

Receptionist

Weeroona Holiday Park
03.2019 - 03.2023

Waitress

Manning Point Bowling Club
10.2018 - 02.2020

High School Diploma -

Taree High School

Certificate 3 in Career Advancement

TAFE NSW

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Kortney Dorries