KOSEIMA WALCZAK
Plympton,SA
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Nectar Mortgages
08.2023 - Current
- Streamlined employer's schedule by managing appointments, meetings, and travel arrangements.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Improved communication between employer and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Strengthened client relationships through timely follow-ups and proactive problem solving.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Collaborated in cloud environments such as Trello and Google Workspace.
Space Leader
WOTSO Flexspace
03.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Covid Contact Centre
SA Health CONTRACT
01.2022 - 03.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Adhered to strict confidentiality guidelines when handling sensitive customer information.
Compliance Officer
SAPOL CONTRACT
01.2020 - 03.2022
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Recruitment Consultant
MADEC
04.2019 - 01.2020
- Operated and maintained applicant tracking and candidate management systems.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
Customer Service Officer
NDIS Call Centre CONTRACT
01.2018 - 04.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Retention Specialist
TSA Telco Group
03.2016 - 01.2018
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Skills
- Telephone Etiquette
- Excellent Communication
- Written Communication
- Customer Care
- Customer Engagement
- Sales and Upselling
- Calm and Professional Under Pressure
- Conflict resolution skills
- Problem-Solving
- Information Security
- Data Entry
- Call centre experience
- Office Management
Certification
Police Check
Double Vaccinated
References
Shaun Ratcliffe
Senior Sergeant
0412 980 776
Katie Burt
Manager
0403 258 450
Timeline
Personal Assistant to the Owner
Nectar Mortgages
08.2023 - Current
Space Leader
WOTSO Flexspace
03.2022 - 08.2023
Covid Contact Centre
SA Health CONTRACT
01.2022 - 03.2022
Compliance Officer
SAPOL CONTRACT
01.2020 - 03.2022
Recruitment Consultant
MADEC
04.2019 - 01.2020
Customer Service Officer
NDIS Call Centre CONTRACT
01.2018 - 04.2019
Retention Specialist
TSA Telco Group
03.2016 - 01.2018
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