Responsible and motivated individual ready to apply education in the workplace as well as learn the methods on grounds and apply them. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Tutor
All Access Tutoring
Townsville, Queensland
04.2023 - Current
Helped students review and understand previous lessons to make connection with new lesson.
Met with students to clarify and review concepts taught in class and solve specific problems.
Worked closely with students to help develop math and essay writing skills.
Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Conducted study exercises to help student pass class exam or improve scores on standardized tests.
Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Maintained records of students assessment results, progress, feedback and school performance.
Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
Hospitality Staff Member (Casual)
Achieve, GEMA Group & Sea View Hotel
Townsville, QLD
11.2022 - Current
ACHIEVE Recruitment Agency:
Hospitality and Grounds work for events
Gaining experience in working in events and in different venues with different teams, particularly with traffic control and transportation during an NRL game as well as doing the log in and out for customers during a Melbourne Cup Game.
GEMA Group:
Hospitality service - corporate booths - start first game officially in March 2023
SeaView Hotel: (worked till May 2023)
Restaurant etiquette - front of house
Customer service
POS operation
Team work
Assistant (Retail Volunteer)
Island Friends (Calendar club, Spencils)
Townsville, Queensland
11.2020 - Current
Hospitality services
Working in a small family owned business in retail - Island Friends
Annual set up and working of pop up shops - Spencils, Calendar Club and Island Friends throughout Townsville since 2020 - Spencils and,
Presently helps to manage Island Friends-a family owned small business with retail stores online, in Stockland, Townsville & Willows, Townsville - bringing culture, diversity to the general public as well as a listening ear for clients to offload their worries and get empowered as well as empower small grass root organisations and natives with culture and inclusive customer care
Volunteer (Multiple Departments)
Streams of Living Waters International
Townsville, QLD
11.2015 - Current
Deputy Head for Music Ministry Team at Streams of Living Waters International (TSV Campus)
Participated voluntarily in music and arts festivals to bring the community closer together, ) - constantly empowering individuals on a daily to weekly basis
Streams International Discipleship levels 1 & 2 completed and Music Team training - constant training to improve voluntary service and develop character
Participates in providing music to heal every weekend at Streams International in Townsville
Participated in APRA music writing workshops in an effort to bring individuals/communities together (2017)
Data Analyst (Temporary)
Linfox Intermodal
Townsville, QLD
10.2022 - 11.2023
Administrative data entry assistance to keep all records up to date while using different programs to enter data and audit data
This role was very specific and needed to be done quickly in 6 weeks but because of a number of factors, including skill set and willingness to learn, it was completed in a little over a week.
Client Services Officer (Multicultural)
Department of Employment, Small Business and Training
Townsville City, QLD
11.2022 - 11.2023
Working with the Department of Employment, Small Business and Training (DESBT) as a Client Services Officer empowering/aiding individuals to get back to work
Currently working to aid in assisting the population of Townsville to be employed and offering assistance for them to continue being employed as well as small businesses to run
Primary Officer looking after the Growing Migrant & Refugee Food Project which is funded under the Small Business and Employment Fund, with focus on breaking into CALD communities and presenting opportunities to open Food and Beverage small businesses
Young DESBT Network - Continual one on one weekly Mentoring by industry leaders
Learning Community - continual mentoring and growth opportunity through working with other communities and individuals in different roles throughout DESBT
All relevant training and certification relevant to role completed and skills gained
Volunteer (CAMS Program)
Townsville Multicultural Support Group
Mundingburra, Townsville, QLD
01.2018 - 11.2022
Volunteering in giving motivational, school-related and health talks and assisting with study-related work for the refugee and immigrants as a volunteer with the Townsville
Multicultural Support Group - CAMs Program
Facilitated the training on Human rights, Women’s rights and Children rights in Australia with the Townsville Multicultural Support Group to refugees and immigrants - Empowerment of individuals
Participated in Tutoring Refugees during COVID-19 lock down (2020)
Participated in empowerment talks at the Townsville Multicultural Support Group Centre (2019)
Assistant (Voluntary Research)
Probiotics Consultation
Douglas, Townsville, QLD
01.2020 - 11.2022
Assistance in looking after office and laboratory to work in once clientelle requires work.
Communication skills
Office upkeep
Trustworthy rapport
Assistant
Family Business Support & Invention Pathways Pty Ltd
Mundingburra, Townsville, QLD
01.2021 - 08.2022
Involves assisting clientele with the Patenting of their Innovation and Trademarking; working closely with Patent Attorneys and using interpersonal skills as well as critical thinking, entrepreneurship to generate income for
Invention Pathways yet assisting clientele to get protection for their ideas; assisting clients with the commercialisation of their inventions from the stages they are at to then monetizing their idea
Assisting tax agent with going through tax returns and how to use financial tools to then assist clients with their tax returns and their finance related work (2022)
Administrative assistance in relation to reception work and communicating with clientele and organizing events within the workplace as a part of events and office keeping (2022)
Administrative work and assistance with tax returns with, and reception work at, Support and Trusted Adviser Center - skilled in working with different types of clients and different colleagues on different projects
Developed a continuous rapport of analysing work completed and whether or not goals were met and KPIs
Assisting with running and analyzing the websites of the business and doing weekly reports from google ads and analytics and compiling reports of new leads and establishing contact with all new clientele, following up and selling them services from the organization I am working in(2021- 2022)
Skills acquired in providing reception service to clients and assisting with the internal general running and cleaning of a tax and accounting firm
President
James Cook University International Student Association
Douglas, Townsville, QLD
01.2020 - 01.2022
Developed leadership and team work skills and characteristics:
Researching, planning, organizing, marketing, assigning, managing events, human and other resources for all international students currently in JCU and coming into JCU
Laboratory Volunteer with the College of Public Health, Medical and Veterinary Sciences microbiology Laboratory (2020)
Participated as a volunteer tutor for the Tracks to Success at Kirwan high school (2019-2020)
Secretary
Pacifika Student Association
Douglas, Townsville, QLD
01.2021 - 12.2021
Researching, planning, organizing, marketing, assigning, managing events, human and other resources for all international students currently in JCU and coming into JCU
Secretary for Pasifika Student Association University (2020)-> managing and coordinating events and bringing individuals from the community together to help each other out
Secretary for Foodies cooking team at James Cook University (2020)-> researching and providing COVID-safe free international style meals for all students, especially international students who are living in Townsville when the boarders were all closed and the pandemic hit Australia
Turtle Health, James Cook University
School experience
Douglas, Townsville, QLD
11.2017 - 11.2017
Contributed towards ideas for turtle health research at Orpheus Island through the immersion program offered at JCU (2017)
Education
Bachelor of Medical Laboratory Sciences |Honours| -
James Cook University
Townsville
12.2025
Effective Workplace Leadership - Microcredential
TAFE - Coursera
Online
05.2023
Developing Your Emotional Intelligence - Microcredential
LinkedIn
Online
05.2023
Diploma of Leadership & Management - HR
TAFE
Townsville, QLD
Foundations of Project Management - Management
Coursera
Online
Skills
Working together with multidisciplinary teams in achieving success in projects and reaching KPIs
Working in and managing teams during projects that are related to voluntary hospitality and service delivery
ICT Skills relevant to Medical Laboratory Sciences, Accounting and Taxation, Government analytics, Transportation & Logistics data analytic software - Translogistrics and Microsoft Office Suite as well as retail related POS system operation
Academic, grants and other information researching skills
Methods of learning - through tutoring experiences
Administrative skills, Conflict management, Conflict resolution, Organization, People skills and Good work ethic
Leadership of tasks and teams in project both once-off and regular projects
simultaneously
Electric Multiple Unit (EMU) equipment operation
Volunteer Recruitment
Multiple locations management
Multiple access points
Volunteer recruitment strategy
Timeline
Tutor
All Access Tutoring
04.2023 - Current
Hospitality Staff Member (Casual)
Achieve, GEMA Group & Sea View Hotel
11.2022 - Current
Client Services Officer (Multicultural)
Department of Employment, Small Business and Training
11.2022 - 11.2023
Data Analyst (Temporary)
Linfox Intermodal
10.2022 - 11.2023
Secretary
Pacifika Student Association
01.2021 - 12.2021
Assistant
Family Business Support & Invention Pathways Pty Ltd
01.2021 - 08.2022
Assistant (Retail Volunteer)
Island Friends (Calendar club, Spencils)
11.2020 - Current
Assistant (Voluntary Research)
Probiotics Consultation
01.2020 - 11.2022
President
James Cook University International Student Association
01.2020 - 01.2022
Volunteer (CAMS Program)
Townsville Multicultural Support Group
01.2018 - 11.2022
Turtle Health, James Cook University
School experience
11.2017 - 11.2017
Volunteer (Multiple Departments)
Streams of Living Waters International
11.2015 - Current
Bachelor of Medical Laboratory Sciences |Honours| -
James Cook University
Effective Workplace Leadership - Microcredential
TAFE - Coursera
Developing Your Emotional Intelligence - Microcredential
LinkedIn
Diploma of Leadership & Management - HR
TAFE
Foundations of Project Management - Management
Coursera
Languages
Tok Pisin
Native/ Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
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