Hi, I’m
Koshish Gurung
Mosman Park
Summary
Experienced professional seeking to fill a Night Managers position to secure a responsible career opportunity to fully utilise my training and skills, while making a significant contribution to the success of the company. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
years of professional experience
Work History
Four points by Sheraton Perth
Front-office Supervisor / Night Auditor
02.2023 - Current
Job overview
- Currently working as a frontoffice supervisor and Night auditor.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Crown Perth Burswood
Frontoffice Supervisor
05.2020 - 06.2022
Job overview
- Frontoffice Supervisor at Crown.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Bhutan Himalaya holidays
Manager
11.2018 - 03.2020
Job overview
- Doing digital marketing with different groups of hotels and restaurant to promote the company and the brand on social media platforms like Facebook, Instagram, Trip Advisor etc
- Manage tours of both domestic and international groups, including all logistical details, such as transportation, lodging, sightseeing, meals
- Giving options of itinerary details based on budgets and travel destinations
- Responsible for tour members meeting travel requirements.
Starbucks
Shift Supervisor
11.2017 - 09.2018
Job overview
- Barista trainer, Coffee master.
Acholala tours and treks
Tour Operator
03.2015 - 07.2017
Job overview
- Offering sightseeing advice, Undertaking research and planning tours, Problem solving, Translating and interpreting, transporting and accompanying tourists, Providing pickup and drop service.
Aambay Valley City
Senior Frontoffice Executive
06.2015 - 12.2011
Job overview
- Night manager, Accounts and audit, Guest relation's & handling.
Internship At Taj Tashi
12.2009
Job overview
- Worked in all departments: Housekeeping, Front office, Food and beverage, Kitchen.
Education
Edith Cowan UniversityPerth, WA
Masters In International Hospitality Management from Hospitality
07.2024
Institute of Hotel ManagementIndia
Bsc In Hotel Management And Administration from Hospitality Administration And Management
06.2015
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Team Collaboration
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
- Creative and Resourceful
- Flexible Schedule
- Professionalism and Etiquette
- Research and analysis
References
Mr.Pankaj Shakya, 0416 792 011, Duty Manager at Fourpoints by Sheraton
Timeline
Front-office Supervisor / Night Auditor
Four points by Sheraton Perth
02.2023 - Current
Frontoffice Supervisor
Crown Perth Burswood
05.2020 - 06.2022
Manager
Bhutan Himalaya holidays
11.2018 - 03.2020
Shift Supervisor
Starbucks
11.2017 - 09.2018
Senior Frontoffice Executive
Aambay Valley City
06.2015 - 12.2011
Tour Operator
Acholala tours and treks
03.2015 - 07.2017
Internship At Taj Tashi
12.2009
Edith Cowan University
Masters In International Hospitality Management from Hospitality
Institute of Hotel Management
Bsc In Hotel Management And Administration from Hospitality Administration And Management