Kosma Grace Elizabeth Andrew
Laverton
Summary
Organised university student, passionate about furthering customer service skills.
Dynamic individual with hands-on experience in retail and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery team member
Coles Supermarket
03.2022 - Current
- Collaborated with team members to organise sales of baked goods.
- Food preparation following all food safety and hygiene standards.
- Communicating effectively to answer the store phone and take customer orders.
- Assisted in inventory management by tracking ingredient levels and minimizing waste during baking operations.
- Collaborated with team members to execute daily production goals, enhancing overall workflow efficiency.
- Trained new staff on equipment operation, fostering a knowledgeable team environment.
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery department.
- Engaged in friendly conversation with customer to better uncover individual needs.
Restaurant Waiter
Spaghetti Tree
05.2023 - 06.2023
- Efficiently managed multiple tables, maintaining order accuracy and timely service.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Handled customer inquiries and complaints promptly, enhancing overall dining experience.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customer
Front of House Employee
KFC
02.2022 - 04.2022
- Processed orders accurately, ensuring seamless transactions and customer satisfaction.
- Assisted in inventory management, tracking stock levels to minimize shortages.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to streamline service delivery during peak hours.
Nursing Home Volunteer
Ruckers Hill Aged Care
07.2019 - 10.2019
- Assisted residents with daily activities, enhancing overall quality of life.
- Facilitated engaging recreational programs, promoting social interaction among residents.
- Provided companionship and emotional support to residents, fostering a comforting environment.
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Reported patient requests, concerns, and other observations to staff.
Education
Bachelor of Arts - Languages
La Trobe University
05-2027
Skills
- Customer service: Able to demonstrate strong product knowledge by providing tailored recommendations to meet customer preferences
- Cake decorating
- Food safety practices
- Expiration monitoring
- Custom orders
- Recipe execution
- Workplace safety
- Sanitation procedures
- Punctual and reliable
- Team collaboration
- Flexible schedule
- Telephone etiquette
Certification
Responsible Service of Alcohol
Languages
English (native)
Japanese (N4)
Timeline
Restaurant Waiter
Spaghetti Tree
05.2023 - 06.2023
Bakery team member
Coles Supermarket
03.2022 - Current
Front of House Employee
KFC
02.2022 - 04.2022
Nursing Home Volunteer
Ruckers Hill Aged Care
07.2019 - 10.2019
Bachelor of Arts - Languages
La Trobe University
Working Rights
Full Working Rights