Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kostandinos Georgitsas

Melbourne,VIC

Summary

Customer-focused professional with successful several-year Experience in the Customer Service Industry. Quick learner and great at applying skills in busy environments.

Overview

5
5
years of professional experience

Work History

Woolworths
Melbourne, VIC
08.2022 - 10.2024
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Experience in rostering systems.
  • Recruited and trained new employees to meet job requirements.
  • Provided excellent customer service to ensure customer satisfaction.
  • Operating multiple computer tasks daily.

Duty Manager

Kmart
Melbourne, VIC
04.2020 - 10.2022
  • Managed all floor staff after hours, ensuring all tasks were completed.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Responded promptly to any emergency situations that arose during shifts.
  • Monitored performance of staff members, offering advice where appropriate.
  • Handled any customer complaints with the correct process.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Responded to customer questions regarding products, prices and availability.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

High School Diploma -

Reservoir High School
Melbourne, VIC
11-2013

Skills

  • Staff Management
  • Time Management skills
  • Working under pressure
  • Rostering Systems
  • Performance Management
  • Customer Engagement
  • Coaching and Mentoring
  • Systems and software expertise
  • Order Processing
  • Staff Hiring and Retention
  • Sales Reporting
  • Cash handling
  • Attention to detail

Languages

English
Full Professional
Greek
Full Professional

References

References available upon request.

Timeline

Woolworths
08.2022 - 10.2024

Duty Manager

Kmart
04.2020 - 10.2022

High School Diploma -

Reservoir High School

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Kostandinos Georgitsas