Kotchakhon Sriyawong
22 Hunter St. Charmhaven,NSW
Summary
A customer service professional with 6 years of experience and a truly service-minded attitude. I have well-developed skills in forming trusting relationships with customers and presenting the most suitable products for their needs. Including my management skills with passionate.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Royal Hotel Waratah
Newcastle, NSW
04.2024 - Current
- Investigated and resolved client complaints, processed payments, and updated accounts to reflect balance changes.
- Opened and closed the hotel, prepared daily reports for upper management, and managed tills.
- Managed social media and designed graphics to boost engagement for the pub.
Barista / All Rounder
Espresso Warriors
Lake Haven
05.2023 - 03.2024
- Created coffee orders, and cleaned and maintained espresso machines, coffee grinders, and blenders, prepare drinks, operated cash registers to process customer payments.
Assistant Restaurant Manager
Nanacha at Thai
Gorokan, NSW
03.2023 - 03.2024
- Welcomes and serves customers, takes orders, packs food orders, and prepares them for the delivery staff, handles payments, reconciled daily transactions, balanced cash registers.
- Resolved customer complaints professionally, ensuring satisfaction.
Sales Manager
Easy Rice Digital Technology
Bangkok, Thailand
07.2021 - 03.2023
- Support the team in problem-solving,motivate them to meet sales targets.
- Enhance the team's knowledge and skills, adjust strategies to improve sales performance.
Hotel Receptionist
Anantara Hotels, Resorts and Spas
Bangkok, Thailand
01.2019 - 07.2019
- Greet and welcome guests, including guest registration, room payment,
- managed customer complaints and resolved issues to their complete satisfaction.
Education
M.D. - Master of Business Administration
Thammasat University
Bangkok Thailand01-2024
Bachelor of Arts - Hotel And Lodging Business Management
Suan Sunandha Rajabhat University
Bangkok, Thailand2019
Bachelor of Engineering - Telecomunicate
King Mongkut's Institute of Technology Ladkrabang
Bangkok, Thailand2017
Skills
- Communication: Excellent communication skills in both English and Thai
- Software & Programs MS Office programs, CRM,Canva,Chatgpt
- Customer service: Efficient and genuine in dealing with customers and maintaining a professional front
- Management: Excellent project management skill, highly organized, flexible and detail-oriented with good problem-solving skills
- Multitasking Ability to prioritize and do multiple tasks and follow through in a fast-moving account environment
Timeline
Assistant Manager
Royal Hotel Waratah
04.2024 - Current
Barista / All Rounder
Espresso Warriors
05.2023 - 03.2024
Assistant Restaurant Manager
Nanacha at Thai
03.2023 - 03.2024
Sales Manager
Easy Rice Digital Technology
07.2021 - 03.2023
Hotel Receptionist
Anantara Hotels, Resorts and Spas
01.2019 - 07.2019
M.D. - Master of Business Administration
Thammasat University
Bachelor of Arts - Hotel And Lodging Business Management
Suan Sunandha Rajabhat University
Bachelor of Engineering - Telecomunicate
King Mongkut's Institute of Technology Ladkrabang
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