Kotono Sawa
2B Riverbrae Court, Alphington,VIC
Summary
Dynamic professional with a proven track record in staff training and development at CAFE MATTA MELBOURNE, and expertise in managing high-volume transactions with utmost precision. Fluent in Japanese and English, I excel in fostering strong client relationships and delivering exceptional service, leveraging strong communication skills and patience to achieve outstanding results. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Japanese Tutor
Private Client
01.2024 - Current
- Implemented various teaching methodologies to cater to different learning styles, ensuring better understanding of complex concepts.
Cafe Manager
CAFE MATTA MELBOURNE
08.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Bank Teller
JA-OWARI-CHUOH
06.2020 - 02.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Travel Consultant
JTB(japan Travel Bureau) International
04.2019 - 04.2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
Education
Associate Degree of Hospitality - Hospitality, English
Nanzan University
Nagoya, Japan03.2019
High School Diploma -
Kasugai Minami High School
Nagoya, Japan03.2017
Skills
- Time Management :can work efficiently with organized manner and prioritized working task
- Staff Training and Development
- Strong Communication Skills
- Patience and Empathy
- Teaching experience
Languages
Japanese
Native or Bilingual
English
Professional Working
Korean
Limited Working
Timeline
Japanese Tutor
Private Client
01.2024 - Current
Cafe Manager
CAFE MATTA MELBOURNE
08.2022 - Current
Bank Teller
JA-OWARI-CHUOH
06.2020 - 02.2022
Travel Consultant
JTB(japan Travel Bureau) International
04.2019 - 04.2020
Associate Degree of Hospitality - Hospitality, English
Nanzan University
High School Diploma -
Kasugai Minami High School
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