Kounal Subbaroyan
Wembley,WA
Summary
Accomplished Team Lead and System Administrator at ServiQual, adept in cloud computing and fostering team collaboration. Excelled in enhancing service desk efficiency and implementing robust IT solutions, including cloud architecture and system updates. Proven track record in leading projects to successful completion, significantly improving operational effectiveness without exceeding budget constraints.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
ServiQual
Riche Terre, Mauritius
01.2022 - 01.2025
- Team Leadership: Provide guidance and mentorship to the service desk team, helping to develop their technical skills and knowledge
- Training and Development: Organize and deliver training sessions for the team on new technologies, tools, and processes
- Performance Management: Monitor team performance, provide feedback, conduct performance reviews, and implement improvement plans where necessary
- Resource Management: Ensure the team has the necessary resources, including tools, software, and access rights, to perform their duties effectively
- Process Improvement: Continuously evaluate and improve service desk processes to enhance efficiency, effectiveness, and customer satisfaction
- Project Management: Lead or participate in IT projects that impact the service desk, ensuring projects are completed on time and within scope
- Communication: Act as a liaison between the service desk team and other IT departments, ensuring clear communication and coordination
- Strategic Responsibilities
- Budgeting: Assist in budgeting and financial planning for service desk operations, including forecasting resource needs and managing costs
SYSTEM ADMINISTRATOR
ServiQual
Riche Terre, Mauritius
01.2020 - 01.2022
- Issue Resolution: Handling escalated technical issues that the service desk team cannot resolve
- Analyzed system logs to identify suspicious activities or anomalies.
- Provided guidance on best practices related to system administration procedures.
- Configured, monitored and maintained email applications or virus protection software.
- System Updates: Applying patches and updates to software and hardware to ensure security and performance
- User Support: Assisting users with complex technical problems and providing solutions
- System Maintenance
- Backup Management: Managing and verifying system backups to ensure data integrity and availability
- System Configuration: Configuring servers, networks, and other IT systems to meet organizational needs
Education
Diploma In Advanced Networking -
TAFE
EAST PERTH09-2027
Certificate IV - Networking [Already Enrolled] - INFORMATION TECHNOLOGY
TAFE
EAST PERTH08-2026
Certificate III - Networking [Ongoing]. - INFORMATION TECHNOLOGY
TAFE
EAST PERTH07-2025
Skills
- Technical Leadership
- Adapt to Ticketing system
- Setup SLA
- OLA
- Ticket lifecycle management
- System architecture
- Server
- NAS
- Network infrastructure
- Project Management
- Team Collaboration
- Problem solving
- Continuous Integration
- Continuous Deployment
- Cloud computing
- AWS
- Azure
- Cross-functional communication
- Advanced Technical Expertise
- Cloud Architecture
Certification
- Microsoft certification - MS900 | 2022
- Driving License
- National police Clearance | Ready to obtain
Accomplishments
- Special Mention Award | 2021
- Best growth employer of the year | 2021
Timeline
Team Lead
ServiQual
01.2022 - 01.2025
SYSTEM ADMINISTRATOR
ServiQual
01.2020 - 01.2022
Diploma In Advanced Networking -
TAFE
Certificate IV - Networking [Already Enrolled] - INFORMATION TECHNOLOGY
TAFE
Certificate III - Networking [Ongoing]. - INFORMATION TECHNOLOGY
TAFE
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