Koushik Shanker
Wellington,India
Summary
Detail-oriented professional with a strong work ethic and a focus on achieving organizational goals. Proven ability to leverage interpersonal skills to enhance customer satisfaction and improve overall customer experience. Seeking to contribute to a dynamic team while gaining practical experience in a responsible role.
Overview
4
4
years of professional experience
Work History
AR Caller
Kraft BPO Solutions
Bangalore
03.2025 - Current
- Monitored claims status through regular follow-ups with insurance companies, reducing delays in payments.
- Analysed patient accounts to identify outstanding debts and initiated collection procedures to recover funds.
- Verified patient insurance coverages and benefits, accurately updating records to facilitate billing processes.
- Utilised medical billing software proficiently, inputting data accurately to prevent errors in patient accounts.
- Assessed client needs and investigated different courses of action.
- Coached and mentored team members, promoting professional development and high-performance culture.
AR caller
Access healthare
08.2023 - 06.2024
- Executed follow-up activities on outstanding physician claims as directed by accounts receivable supervisor.
- Conducted proactive follow-up on 30 to 40 outstanding hospital claims daily, ensuring adherence to medical system standards.
- Coordinated daily team meetings to delegate tasks and communicate priorities effectively.
- Performed reviews to identify improvement areas while recognizing team achievements.
AR Caller
RND Softech Private Limited
10.2021 - 07.2023
- Conducted calls to insurance companies to resolve outstanding Accounts Receivables for physicians.
- Reviewed claims and verified statuses through direct payer communication or IVR/Web Portal.
- Asked targeted questions to identify issues with claims and documented responses.
- Prepared detailed call notes and executed corrective actions by submitting necessary documents to payers.
- Automated patient billing and payment processes to enhance support experience.
- Streamlined management of payment issues, facilitating real-time chat for quick resolutions.
- Reviewed documentation for specific issues as mandated by CMS or relevant federal agencies.
Education
BCom - CA(Computer App)
Kongunadu College of Arts and Science
01.2021
Higher Secondary -
RVS higher secondary school
01.2018
Matriculation -
Defence Employee Matriculation school
01.2016
Skills
- Proficient in MS Office
- Leadership skills
- Effective communication
- Customer service excellence
- Problem-solving abilities
- Time management
Accomplishments
- Delivered significant cost savings through strategic optimization of resource allocation and streamlined operational workflows, resulting in enhanced efficiency across teams.
- Earned consistent recognition for cultivating a highly collaborative team environment that boosted morale, productivity, and cross-functional partnerships.
- Consistently exceeded performance benchmarks and key metrics by implementing data-driven improvements and proactive problem-solving initiatives.
- Earned consistent recognition for cultivating a highly collaborative team environment that boosted morale, productivity, and cross-functional partnerships.
- Consistently exceeded performance benchmarks and key metrics by implementing data-driven improvements and proactive problem-solving initiatives.
Software Proficiency
MS OFFICE, PHP & HTML, Nextgen
Languages
- English
- French
- Hindi
- Tamil
Hobbies and Interests
- Playing Outdoor Games
- Bike Riding
Areas Of Interest
- Client Handling
- Team Management
- Accounts
- Tally Basics
Timeline
AR Caller
Kraft BPO Solutions
03.2025 - Current
AR caller
Access healthare
08.2023 - 06.2024
AR Caller
RND Softech Private Limited
10.2021 - 07.2023
BCom - CA(Computer App)
Kongunadu College of Arts and Science
Higher Secondary -
RVS higher secondary school
Matriculation -
Defence Employee Matriculation school