KOVEL DRABSCH

• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted patients with self-administered medications.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored, tracked and conveyed important information.
• Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
• Developed rapport to create safe and trusting environment for care.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

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• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Conferred with supervisor to discuss patient condition and medical care.
• Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
• Supported families through difficult times by offering emotional support and education on important care tasks.
• Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
• Created personalized care plans for each patient that focused on their unique needs, preferences, and goals.
• Documented vital statistics and coordinated with health care providers.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Provided ongoing guest service.

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• Prepared merchandise for sales floor by pricing or tagging.
• Maintained records related to sales, returns and inventory availability.
• Engage well with customers.
• Provided positive first impressions.
• Applied security and loss prevention training toward store theft.
• Completed orders and organized product deliveries to meet customer timetables.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Managed inventory control, cash control and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Excellent customer service
• Store opening and closing
• Money handling, banking and balancing
• Training of new team members
• Rostering
• Maintaining and monitoring budgets and store targets.
• Explore and resolve any customer complaints.
• Prepared merchandise for sales floor by pricing or tagging.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions.
• Completed orders and organized product deliveries to meet customer timetables.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost items per sale.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• NEWCASTLE
• Customer service
• Assisting the clients in the progression of their tax report for their investment property
• Gathering personal information from the customers
• Building a quick rapport with the customer over the phone
• Taking payment and keeping the customer up to date with the report
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Generated new business with marketing initiatives and strategic plans.
• Built relationships with colleagues to facilitate teamwork, cooperation and success.
• Worked independently with minimal supervision.
• Attended monthly sales meetings and quarterly sales trainings.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Presented information to customers, peers and management.

• Building a trusted relationship with the clients
• Explore all avenues to resolve the complaint
• Communicate with both customer and Telecommunications Ombudsman
• Resolve the complaint within a strict time frame
• Oversaw communication and research to achieve full resolution of complaints inquiries.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Sales in Electrical, Toys, White goods, Luggage and Furniture departments
• Special ordering of furniture specific to clients requests
• Customer service
• Opening & Closing procedures of store
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
• Adhered to rigorous standards for customer service, merchandising and operational safety.

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• Customer service
• Cash handling, stock ordering for special orders
• Trade enquires
• Office duties
• Demonstrated items to customers and created customer awareness, interest and sales.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered basic technical support for clients on wide range of company products.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Executes excellent sales floor merchandising and selling.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
• Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
• Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
• Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
• Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
• Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
• Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
• Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.