Java, HTML, CSS
Kovid Kunduru
POINT COOK, VIC 3030,VIC
Summary
Proficient Customer Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Agent
Probe
Point Cook, VIC
01.2021 - 06.2021
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Contacted customers to return routine and general calls promptly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Science - Information Technology
Latrobe University
Bundoora, VIC 11.2019 - 08.2021
Skills
Documentation and reporting
undefinedSoftware
Interests
Playing Cricket, Listening Music
Timeline
Customer Service Agent
Probe
01.2021 - 06.2021
Master of Science - Information Technology
Latrobe University
11.2019 - 08.2021
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