Kowseakha Murugan
Eight Mile Plains
Summary
An astute professional worked as Branch Operations Head at Axis Bank,Chennai. Strategic contributor and highly motivated person with total experience of 6 years and 9 months. Possess strong communication, analytical, analysis/mapping and negotiation skills. Adept at performing banking operations effectively & efficiently, coordinating and managing with various branches operations. Looking for a challenging environment to further improve skill in other areas of banking process.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operations Head
AXIS BANK Ltd.-INDIA
12.2022 - 05.2023
- Managing banking operations inclusive of implementing short/long term plans; managing teams with focus on excelling business targets & services delivery matrices
- One of key responsibilities will be coordination and collection of client specific information and documentation to assist in on-boarding of new clients
- Another important responsibility will be performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients
- Furthermore, this role will identify and escalate any suspicious or unusual matters to AML
- Following the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circular notifications
- Implementing Policies/procedures for all round development of bank as well as reducing overall cost to bank through various mean
- Client Relationship Management: Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT Managing functioning of process, improvement areas, implementing adequate steps to maximize customer satisfaction
- Interfacing with clients for understanding their requirements and cultivating relations with them for customer retention & securing repeat business
- Team Management: Leading, mentoring & monitoring the performance of the team members to ensure efficiently in process operations and meeting of individual & group targets Creating and sustaining dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Deputy Branch Manager
ICICI Bank
08.2016 - 10.2022
- Started Career as Assistant Manager by handling Retail Banking Operations in Cash,Clearing along with the key role in Customer Query Managenment effectively
- Expertise in Home Loan process,physical cash and forex transactions.
- Evaluate Client Insurance and risk management needs. Implement Insurance into a comprehensive,integrated Financial Plans along with Tax implications and TDS query
- Proficient in handling sale of Liability products including Savings Accounts,Current Accounts, NRI Accounts, Fixed Deposits,Mutual Funds,Insurances
- Managing banking operations inclusive of implementing short/long term plans
Education
B.Tech IT -
Anna University
Vivekanandha Institution05.2014
H.S.C -
Nadar Saraswathy Girls Higher Secondary School
TamilNadu04.2010
S.S.C -
Nadar Saraswathy Girls Higher Secondary School
Tamilnadu04.2008
Skills
- Financial Management
- Team leadership and collaboration
- Analytical and Critical Thinking
- Flexible and Adaptable
Certification
- Certified in PGDBO (Post Graduate Diploma in Banking Operations)
- Certified in NISM 5-A Related Mutual Fund
- Certified in IRDA Related Insurance
Personal Information
Title: Operations Officer
Disclaimer
I hereby declare the above-mentioned information is true up to my knowledge.
Timeline
Branch Operations Head
AXIS BANK Ltd.-INDIA
12.2022 - 05.2023
Deputy Branch Manager
ICICI Bank
08.2016 - 10.2022
B.Tech IT -
Anna University
H.S.C -
Nadar Saraswathy Girls Higher Secondary School
S.S.C -
Nadar Saraswathy Girls Higher Secondary School
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