Summary
Overview
Work History
Education
Skills
Timeline
Generic

K'plonmoo Bay

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Pharmacy Assistant

Chemist Warehouse
11.2022 - 07.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Assistant Manager

Feu Bar
01.2021 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Restaurant Manager

Three Red Stripes
09.2018 - 03.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Waitress

Noodle Sushi Bar
02.2014 - 11.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Certificate IV - Individual Support (disability)

Intercare Training
Melbourne, VIC
02.2021

Secondary -

Bendigo Senior Secondary College
Bendigo
11.2016

Skills

  • Active Listening
  • Critical Thinking
  • Quality Assurance Controls
  • Understanding Customer Needs
  • Customer Service
  • Reliable
  • Adaptability
  • Patience
  • Clear communication skills
  • Technical knowledge
  • problem solving

Timeline

Pharmacy Assistant

Chemist Warehouse
11.2022 - 07.2023

Assistant Manager

Feu Bar
01.2021 - 02.2022

Restaurant Manager

Three Red Stripes
09.2018 - 03.2020

Waitress

Noodle Sushi Bar
02.2014 - 11.2015

Certificate IV - Individual Support (disability)

Intercare Training

Secondary -

Bendigo Senior Secondary College

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