Krina Chauhan
Summary
Driven and customer-focused professional with a track record of enhancing customer satisfaction and streamlining order processes at Coles Supermarket. Leveraged strong communication skills and computer administration acumen to exceed service expectations. Demonstrated exceptional teamwork and problem-solving abilities, significantly improving operational efficiency without compromising quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Coles Supermarket
03.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fast Food Crew Member
McDonald's
01.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Bachelor of Property Economics And Business - Business Management
Queensland University of Technology
Brisbane, QLD12.2027
High School Diploma -
St Paul's School
Brisbane, QLD11.2023
Skills
- Patience and Empathy
- Customer service expertise
- Time Management
- Flexible Schedule
- Teamwork and Collaboration
- Problem-Solving
- Strong Work Ethic
- Multitasking and Organization
- Strong Communication Skills
- Cash Handling Accuracy
- Computer Administration
Certification
- Completed a Certificate III in Entrepreneurial Studies and New Business - 2022
Timeline
Online Personal Shopper
Coles Supermarket
03.2022 - Current
Fast Food Crew Member
McDonald's
01.2021 - 11.2022
Bachelor of Property Economics And Business - Business Management
Queensland University of Technology
High School Diploma -
St Paul's School
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