Krinalben Ghori
Lynbrook,VIC
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
6
6
years of professional experience
Work History
Service Manager
Lancemore
11.2022 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Created detailed reports on service activities for senior management review.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Reviewed customer billing statements for accuracy prior to release.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Picker Packer
Ultrapack Warehouse
03.2021 - 11.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Project Lead
Global tech
07.2018 - 09.2020
- Developed and implemented project plans, schedules and budgets.
- Created project performance reports for management review.
- Assigned tasks to team members and monitored progress.
- Communicated with stakeholders throughout the life cycle of projects.
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
Education
Master of Science - Master in Information System
CQ University
Melbourne03-2024
Bachelor of Science - Computer Applications Development
Sutex Bank College Computer Application And Scienc
Surat05-2018
Skills
- Culture development
- Strategic business planning
- Team scheduling
- Project Management
- Adaptability
- Problem-solving aptitude
- Reporting and documenting
- Supply Chain Management
- Program Development
- Time management abilities
- Business Intelligence
Timeline
Service Manager
Lancemore
11.2022 - Current
Picker Packer
Ultrapack Warehouse
03.2021 - 11.2022
Project Lead
Global tech
07.2018 - 09.2020
Master of Science - Master in Information System
CQ University
Bachelor of Science - Computer Applications Development
Sutex Bank College Computer Application And Scienc
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