Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Kris Gilmore

Buff Point,NSW

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Crown Equipment with a keen eye for detail and robust problem-solving skills. Skilled in technological proficiency and relationship building, I've successfully managed teams and projects to exceed objectives, achieving significant efficiency improvements.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Contract Courier

BESB Couriers
11.2020 - Current

Carry out daily door to door Aus Post / StarTrack parcel services. Contracted to Halekulani / Budgewoi. Total area management.


  • Provided excellent customer service by addressing concerns and answering inquiries promptly.
  • Multitasked effectively between driving responsibilities and administrative tasks, streamlining overall workflow.
  • Maintained a high level of customer satisfaction through timely and accurate deliveries.
  • Handled sensitive documents with utmost discretion, maintaining client confidentiality at all times.
  • Organized daily schedules to maximize productivity and meet tight deadlines consistently.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.

Truck Driver

All Metal Roofing
04.2020 - 10.2020

Daily deliveries of metal roofing supplies, management of loading and unloading customer products to work sites. Daily pickups from manufacturers in Sydney.


  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Area Sales Manager

Lake Macquarie Forklifts
10.2019 - 04.2020

Rental / Sales Business Development Manager.


  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Area Sales Manager

Hunter Lift Trucks
03.2018 - 10.2019

Rental / Sales Business Development Manager.


  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Introduced new products to meet customer demand and increase profits.
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Customer Service Sales Representative

Crown Equipment (Crown Forklifts)
03.2014 - 03.2018

Newcastle / Central Coast Customer Service Sales Representative.


  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Streamlined communication processes for improved efficiency in handling customer inquiries.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Workshop Manager

Crown Equipment (Crown Forklifts)
05.2011 - 03.2013

Workshop Manager Crown Forklifts.


  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Implemented quality control measures that resulted in fewer product defects returned from customers.
  • Identified areas in need of improvement and developed plans to correct problems.
  • Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
  • Promoted a culture of accountability within the team, leading to improved overall performance levels.
  • Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
  • Mentored junior staff members, fostering professional growth and skill development.
  • Provided leadership, guidance and support to staff members.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Warehouse Manager

Albany International
05.1998 - 05.2011

Warehouse Manager / Stock Controller.


  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Storeman / Delivery Driver

N.O.M Office Solutions
01.1994 - 05.1998

Storeman / Delivery Driver. Total office furniture fit outs.


  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Streamlined warehouse operations for increased efficiency through regular assessments and improvements to the organizational layout.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

North Lakes High School
San Remo, NSW
1994

Skills

  • Record Keeping Abilities
  • Confidentiality and Discretion
  • Safety Compliance Awareness
  • Technological proficiency
  • Environmental Consciousness
  • Motivation and self-discipline
  • Multi-tasking capacity
  • Conflict resolution aptitude
  • Working Independently
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Relationship building and rapport
  • Schedule Adherence
  • Document Management
  • Business processes and procedures
  • Deadline Adherence
  • Clerical Support

Certification

Certification IV in Management (Frontline Management) 2017

Timeline

Contract Courier

BESB Couriers
11.2020 - Current

Truck Driver

All Metal Roofing
04.2020 - 10.2020

Area Sales Manager

Lake Macquarie Forklifts
10.2019 - 04.2020

Area Sales Manager

Hunter Lift Trucks
03.2018 - 10.2019

Customer Service Sales Representative

Crown Equipment (Crown Forklifts)
03.2014 - 03.2018

Workshop Manager

Crown Equipment (Crown Forklifts)
05.2011 - 03.2013

Warehouse Manager

Albany International
05.1998 - 05.2011

Storeman / Delivery Driver

N.O.M Office Solutions
01.1994 - 05.1998

North Lakes High School
Kris Gilmore