Kris Henderson
Blackburn,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. I have top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. A solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Real Estate Personal Assistant
Max Brown Real Estate
2017.02 - 2018.05
- Assisting with phone and email enquiries.
- Conducting buyer follow up via telephone and email.
- Database management.
- Vendor and purchaser liaison.
- Contract preparation and solicitor liaison.
- Assisting with marketing campaigns.
- Prepare and process sales files and assist with ongoing sales file requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Office Manager
Dabasy Associates CPA
2010.02 - 2015.07
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Preparation of reports and correspondence.
- Database maintenance including CRM.
- ATO Liaison and compliance.
- Client invoicing.
- Effectively mange workflow.
Mobile Banker
ANZ Mortgage Solutions
2005.03 - 2010.03
- Provide customers with lending solutions and provide updates throughout the home loan application process.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Liaise with internal credit department to support with loan approvals and processing.
- Served as primary contact for customer, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Senior Dealer Money Markets
ANZ Investment Bank, Melbourne
1998.09 - 2002.11
- Assisted in managing portfolio averaging $400 million, with $32 billion turnover.
- Actively managed credit and interest rate risk management security portfolio for both Australia and New Zealand.
- Actively price and distribute Securities to fund managers and institutional client base.
- Utilisation of risk management products including FRA's, Futures and Swaps in order to hedge internal portfolio's.
- Provide feedback to both internal and external client base with regards to supply and demand trends, pricing and product innovation.
- Provision of Technical analysis (including charts) for use in internal trading/sales meetings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager Property Finance
ANZ Business Bank
1996.08 - 1998.11
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Determine client income, loan serviceability, prepare credit submissions and actively manage the deal through the credit approval process.
- Liaise with internal Stakeholder (Credit Operations Team, CSC) as well as clients, accountants, solicitors and relevant 3rd parties to ensure efficient settlement of each deal.
- Monitoring ongoing needs of existing client base and work with Senior Relationship Managers to review and where necessary, update the clients banking solutions. This included reviewing fixed rate expiries, interest only term maturities and managing adhoc requests from clients to varying their existing loans.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Business Managers Assistant
National Australia Bank
1994.04 - 1996.07
- Understanding and providing financial support and assistance to our client base
- Preparing, reviewing and submitting credit proposals for approval
- Meeting revenue, margin and cross selling targets
- Utilising and unearthing new and existing networking and referral sources.
- Identifying and converting new business opportunities with existing and potential clients.
Education
BBA - Banking And Financial Support Services
Monash University
Melbourne, VIC03.1994
Skills
- Database Maintenance
- Strong Telephone Etiquette
- Calm and Professional Under Pressure
- Database Management
- Accurate Recordkeeping
- High-Volume Environments
- Complex Product Knowledge
- Understanding Customer Needs
- Document and Records Management
- Effective Working Relationships
- CRM Systems
- Customer Relationship Management (CRM) Software
- Customer Service and Assistance
Timeline
Real Estate Personal Assistant
Max Brown Real Estate
2017.02 - 2018.05
Assistant Office Manager
Dabasy Associates CPA
2010.02 - 2015.07
Mobile Banker
ANZ Mortgage Solutions
2005.03 - 2010.03
Senior Dealer Money Markets
ANZ Investment Bank, Melbourne
1998.09 - 2002.11
Assistant Manager Property Finance
ANZ Business Bank
1996.08 - 1998.11
Business Managers Assistant
National Australia Bank
1994.04 - 1996.07
BBA - Banking And Financial Support Services
Monash University
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