Kris McClelland
Cronulla,NSW
Summary
Adept at driving project success and enhancing customer satisfaction, my tenure at ClearView Retractable Screens honed my problem-solving abilities and construction expertise. Leveraging skills in workload prioritization and customer service, I consistently delivered projects that exceeded client expectations, fostering repeat business and referrals. My proactive approach and attention to detail ensured efficient, high-quality outcomes.
Overview
30
30
years of professional experience
Work History
Installation Manager
ClearView Retractable Screens
07.2016 - Current
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular progress meetings with team members to track performance against project milestones.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
- Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
- Streamlined inventory management, ensuring availability of necessary materials without excess.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
Ground Manager/ Executive Committee Member
Cronulla-Caringbah Sharks JRLFC
02.2018 - Current
- Maintained the Rugby League clubhouse, Briefing room, Bathrooms, referree rooms, gear sheds and canteen for the Cronulla-Caringbah JRLFC Sharks including BBQ area, Briefing room, and surrounds.
- Liaising with those also having allocation to the fields and working to make a common understanding of what is acceptable compliance of what is expected as a co-user of the fields.
- Ground control every weekend, both Saturday and Sunday, having to control all ages and divisions of JRLFC teams. Maintaining control and adherence to all rules and regulations set out from NSWJRL and CJRL.
- Helping in anyway possible, be it canteen, BBQ
- Worked flexible hours across nights, weekends, and holiday periods.
Lead Installer
Freedom Retractable Screens
03.2010 - 06.2016
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Liaised with internal departments to optimize productivity and efficiency.
Bricklayer Foreman/ Bricklayer
Various
01.1995 - 03.2010
- Enhanced project efficiency by effectively managing a team of bricklayers and delegating tasks.
- Developed comprehensive estimates for project costs, timelines, and materials required for each job.
- Increased repeat business from satisfied customers due to exceptional craftsmanship delivered within stipulated timeframes and budgets.
- Coordinated with subcontractors efficiently to ensure smooth execution of construction plans according to schedule.
- Conducted thorough inspections of completed work to ensure quality and compliance with industry standards.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Prepared work area using chalk lines, tapes, squares and levels.
- Examined existing brick buildings to gauge need for repairs.
- Demonstrated accurate measurement, calculation and project layout skills.
- Installed brick and block walls in residential, commercial and industrial settings.
- Repaired and replaced damaged bricks, blocks and pavers.
Education
Trade Certificate - Masonry
TAFE, NSW
Wollongong, NSW11.1999
Skills
- Customer Service
- Construction
- Workload prioritization
- Measurements and Calculations
- Hardware Installation
- MS Office
- Scheduling Coordination
- Attention to Detail
- Problem-solving abilities
- Energetic and Positive
- Self Motivation
Timeline
Ground Manager/ Executive Committee Member
Cronulla-Caringbah Sharks JRLFC
02.2018 - Current
Installation Manager
ClearView Retractable Screens
07.2016 - Current
Lead Installer
Freedom Retractable Screens
03.2010 - 06.2016
Bricklayer Foreman/ Bricklayer
Various
01.1995 - 03.2010
Trade Certificate - Masonry
TAFE, NSW
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