Kris Mohan
Point Cook,Australia
Summary
Area Field Manager with extensive experience at 7 ELEVEN, utilizing Microsoft Office Suite to achieve key performance indicators. Specializes in strategic planning and operational efficiency, resulting in improved customer satisfaction and enhanced team performance. Proficient in IWS rostering platform for effective workforce management and adherence to safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Field Manager
7 ELEVEN
Victoria, Victoria
10.2021 - Current
- Coached stores to achieve KPI targets through strategic influence.
- Applied business focus to daily operations, driving key results.
- Executed fortnightly sprint planning to prioritize workloads effectively.
- Participated in corporate alignment initiatives to enhance organizational cohesion.
- Conducted store information sessions to disseminate critical updates.
- Implemented measures to enforce company policies and procedures.
- Planned and organized store visits, maximizing time efficiency and productivity.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
Multi-Site Manager
7 ELEVEN
Hoppers Crossing / Tarneit West and Tarneit North / Derrimut / St Albans
12.2017 - 10.2021
- Managed a team of 53 staff members across multiple stores.
- Rostering aligned with labor budget and store productivity metrics.
- Implemented effective stock management and ordering techniques.
- Ensured safe cash handling processes to mitigate risk.
- Utilized KPI trackers to monitor performance and drive improvements.
- Delivered outstanding customer service, enhancing overall customer experience.
- Recorded temperatures consistently to comply with safety standards.
- Identified and addressed workplace hazards proactively, preventing incidents.
Restaurant Manager
ZAMBRERO
Port Melbourne
04.2015 - 11.2017
- Managed team of 16 members and 2 assistant managers to enhance operational efficiency.
- Rostering staff aligned with approved budget hours to control costs.
- Maintained effective control over costs and waste, optimizing resource use.
- Conducted monthly stock takes to ensure inventory accuracy.
- Ordered fresh produce and stock to meet operational needs.
- Completed OEB book according to OH&S standards for compliance.
- Counted cash at end of night shifts to ensure financial accuracy.
- Provided exceptional customer service while driving sales performance.
Multi-Site Manager
KFC
Flemington / Highpoint / Southland
04.2010 - 04.2015
- Managed a team of 18 members to enhance operational efficiency.
- Optimized daily store operations to maximize sales and profitability.
- Set sales targets and performance metrics to achieve KPI goals.
- Maintained labor percentage at 13.5% through effective workforce management.
- Implemented staff rostering and cash handling protocols for accuracy.
- Executed responsible stock control and timely placement of orders.
- Ensured compliance with Occupational Health and Safety Regulations and company policies.
- Reported on store performance to senior executives, offering creative solutions for challenges.
Education
Bachelors in IT Multimedia & Creative Animations -
Royal Melbourne Institute of Technology
Australia01.2014
Diploma in Business Management -
Holmesglen College
Australia01.2012
SPM School Graduate Certificate -
Sekolah Menengah Kebangsaan Seri Saujana
Malaysia01.2006
Skills
- Microsoft Office Suite
- Workday and Kronos
- DevOps methodologies
- IWS rostering platform
- Kronos Rostering Platform
Languages
- English
- Malay
- Indonesian
- Tamil
Hobbies and Interests
- Camping
- Travelling
- Fishing
- Boating
- Soccer
- Hockey
Personal Information
- Title: Site / Operations Manager
- Nationality: Australian Malaysian
Professional Development
- Kronos team workshop
- Workday team workshop
- Web development and maintenance
Languages
English
Full Professional
Malay
Full Professional
Tamil
Full Professional
Certification
- Kronos team workshop (December 2017 )
- Workday Team Workshop (December 2019)
- Web Developement & Maintainance
References
References available upon request.
Timeline
Area Field Manager
7 ELEVEN
10.2021 - Current
Multi-Site Manager
7 ELEVEN
12.2017 - 10.2021
Restaurant Manager
ZAMBRERO
04.2015 - 11.2017
Multi-Site Manager
KFC
04.2010 - 04.2015
Bachelors in IT Multimedia & Creative Animations -
Royal Melbourne Institute of Technology
Diploma in Business Management -
Holmesglen College
SPM School Graduate Certificate -
Sekolah Menengah Kebangsaan Seri Saujana