Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kris Richardson

Ropes Crossing

Summary

Experienced Office Management and Administration Professional experienced optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

CARPARK LEAD

Scentre Group
05.2023 - Current
  • Implemented standardised work procedures, ensuring consistency in operations while maximising efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximising efficiency.
  • Analysed existing processes to identify opportunities for optimisation, recommending changes that led to significant cost savings and improved performance.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
  • Facilitated value stream mapping sessions to understand current state conditions clearly before designing future-state improvements based on Lean principles fully aligned with business objectives.
  • Conducted regular walks to observe operations firsthand, identifying areas where improvements could be made immediately or over time.

Customer Service Representative

Scentre Group
09.2022 - Current
  • My customer service experience at Westfield Mt Druitt is focused on curating extraordinary experiences, everyday and delivering the first choice platform for retail and brand partners to connect and interact with customers
  • I have been given the opportunity to serve the community by assisting their needs on the floor and also directing them to stores around the centre
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • It also gives me a moment to create friendly relationships with customers by greeting and suggesting new brands that may meet their needs.

CUSTOMER SERVICE & WAREHOUSE OPERATION

MURRAY MALLEE TRAINING COMPANY
01.2020 - 01.2022
  • Have successfully completed the school based apprenticeship at Reece South Penrith branch by the Murray Mallee Training Company
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role as a Customer Service Operator.
  • The whole idea of the course is to allow me to develop my skills and understanding of how to operate a warehouse and deal with customer satisfaction
  • Experiencing customer service has also enhanced my compassion on how to kindly deal with customers both on phone and physical face to face customer services.

NSW SES CADETS

NSW State Emergency Service
01.2019 - 01.2020
  • I have participated in the NSW State Emergency Service Secondary Schools Cadets program, developing skills and knowledge required to assist people and services in emergency situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor's Degree, Policing And Social Science - Business Management

Western Sydney University
Sydney, NSW
11.2025

CERTIFICATE IV Leadership And Management - Business Administration And Management

TAFE
TAFE NSW
07.2024

CERTIFICATE IV BUSINESS (ADMINISTRATION) - Business Administration

TAFE
TAFE NSW
07.2024

No Degree - FAST FORWARD PROGRAM

Western Sydney University
Sydney, NSW
10.2020

Skills

  • Project Management Ability
  • Problem solving ability
  • Build and nurture a customer centric culture
  • Continuous improvement strategies
  • Strong Work Ethic
  • Computer Skills
  • Quality assurance standards
  • Service Standard Compliance
  • Business Developing Understanding
  • Managing Team Performance
  • Active Listening
  • Microsoft Online
  • Maintaining Clean Work Areas

Languages

English
Samoan

References

  • Mrs Liz Dere, Services Manager, Westfield Mt Druitt, Cnr Carlisle Ave & Luxford Rd, Mount Druitt, NSW, 2770, 02 8889 9180
  • Mr Glenn Roger, Assistant Manager, Reece South Penrith, Unit 6&7, 39 York Rd, South Penrith, NSW, 2750, 02 4725 6910
  • Ms Vickey Shackley, Program organiser, Murray Mallee Training Company, 335-339 Campbell Street, Swan Hill, Vic, 3585, 0427 354 091
  • Mr Inderjit Brar, Facilities Coordinator, Westfield Mt Druitt, Cnr Carlisle Ave & Luxford Rd, Mt Druitt, NSW, 2770, +61418603799
  • Ms Anne Baker, Career Adviser, Chifley College Senior Campus, 67 N Parade, Mt Druitt, NSW, 2770, 02 9625 9920


Timeline

CARPARK LEAD

Scentre Group
05.2023 - Current

Customer Service Representative

Scentre Group
09.2022 - Current

CUSTOMER SERVICE & WAREHOUSE OPERATION

MURRAY MALLEE TRAINING COMPANY
01.2020 - 01.2022

NSW SES CADETS

NSW State Emergency Service
01.2019 - 01.2020

Bachelor's Degree, Policing And Social Science - Business Management

Western Sydney University

CERTIFICATE IV Leadership And Management - Business Administration And Management

TAFE

CERTIFICATE IV BUSINESS (ADMINISTRATION) - Business Administration

TAFE

No Degree - FAST FORWARD PROGRAM

Western Sydney University

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