Hi, I’m
KRIS WANG
Lidcombe,NSW
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
years of professional experience
1
Certification
Work History
IBM
Senior Concierge
02.2023 - Current
Job overview
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Managed check-in and check-out procedures for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
West Hotel Curio collection by Hilton
Front Office Team Leader
05.2022 - Current
Job overview
- Performed administrative support tasks, completing duties within required timeframes.
- Processed monthly reports for department performance.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
WEST HOTEL Curio Collection By Hilton
Front Desk Guest Service Agent
12.2019 - Current
Job overview
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
West Hotel Curio Collection By Hilton
Hotel Concierge
06.2018 - 12.2019
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Hilton Sydney, Hilton Group
Bell Boy
04.2017 - 11.2018
Job overview
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to assigned rooms and transported luggage.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
Hilton Sydney
Events Staff Member
01.2016 - 06.2017
Job overview
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked under pressure and met deadlines while maintaining composure in difficult situations
- Drove excellent guest service for events and conducted evaluations after completion
Education
TAFE NSW 651-731 Harris St, Ultimo NSW 2007
Hotel Management Diploma
10.2015
Sylvania High SchoolSylvania, NSW
High School Diploma
12.2013
Skills
- Room Assignment
- Decision Making
- Customer Service
- Guest Registration
- Payment Collection
- Team Building
- Guest Accommodations
- Brand Success
- Event and Party Planning
- Team Leadership
- New Employee Training
- Problem-Solving
- Employee Relations
- VIP Services
- Office Cleaning
- Administrative Support
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from receptionist to Front office team leader, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Achieved employee of the year 2 times
- Trained newly hired personnel on customer service techniques, which improved overall focus on guests and visitors.
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- Licensed CPR First Aid - Oct 2022
Professional Reference
- Chinmay Pande
- Guest Relations Executives, CBRE Macquaire Bank
- Email : Chinmay Pande
- Phone :0449 035 806
- Larua Walkom
- Director Of Rooms, QT Sydney
- Email : Walkom.laura@gmail.com
- Phone :0432 185 948
Timeline
Senior Concierge
IBM
02.2023 - Current
Front Office Team Leader
West Hotel Curio collection by Hilton
05.2022 - Current
Front Desk Guest Service Agent
WEST HOTEL Curio Collection By Hilton
12.2019 - Current
Hotel Concierge
West Hotel Curio Collection By Hilton
06.2018 - 12.2019
Bell Boy
Hilton Sydney, Hilton Group
04.2017 - 11.2018
Events Staff Member
Hilton Sydney
01.2016 - 06.2017
TAFE NSW
Hotel Management Diploma
Sylvania High School
High School Diploma
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