Krisalini Stephen
South Hedland
Summary
Strategic and creative Communications Specialist with a background in media and corporate communications. Passionate about crafting clear, engaging content that enhances internal communication, fosters collaboration, and strengthens brand identity. Proven ability to develop and implement effective communication strategies, manage multi-channel messaging, and translate complex information into accessible content.
Overview
12
12
years of professional experience
Work History
Employment Pathway Adsivor
Ashburton Aboriginal Corporation
06.2024 - Current
- Provide support to job seekers in skill building and professional development
- Operating in accordance with a nonprofit organizational framework.
- Carry out administrative task in detail and without compromising quality of work. Make sure documents are organized and comply with privacy regulations.
- Worked with government systems and various computer platforms comfortably
- Strengthen understanding and knowledge of the cultural, political, economic and social issues affecting Aboriginal and Torres Strait Islander people.
- Work collaboratively with a job seeker and team to develop a customised pathway to achieve employment.
- Monitor progress and remain a reliable point of support for job seekers.
- Maintained communication with manager to ensure best practice at every level of assistance and support provided are at par with organisational policy
- Enhanced community outreach to create interest in programs/activities and meet targets.
- Developed career and education plans based on individual needs.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Operations Manager
Gucci
03.2021 - 02.2024
- Inventory Management: Maintain accurate inventory records, conduct regular stock counts, and reconcile discrepancies
- Implement strategies to minimize shrinkage and optimize inventory turnover
- Stockroom Organization: Ensure the stockroom is well-organized, clean, and compliant with safety regulations
- Implement efficient storage solutions to maximize space utilization and accessibility
- Operational Procedures: Develop and enforce standard operating procedures (SOPs) for back-of-house operations, including receiving, stocking, and inventory management processes
- Team Management: Lead and supervise the back-of-house team, including stockroom associates and receiving staff
- Provide training, guidance, and performance feedback to ensure high levels of productivity and professionalism
- Communication and Collaboration: Foster open communication and collaboration between back-of-house and front-of-house teams to ensure efficient coordination of activities and timely resolution of issues
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements related to inventory management, safety, and security.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Assisted in recruiting, hiring and training of team members.
Media and Communcation Officer
Department Of Education
11.2024 - Current
- Created and published the internal weekly staff newsletter, Heddy News, to enhance engagement, foster interaction among departments, and keep everyone informed about key updates and events within our community.
- Coordinated with the executive team regarding official communications to stakeholders.
- Communicated promptly to inform the community of emergency procedures during a crisis, utilizing all available messaging channels to ensure timely and effective alerts.
- Updated the school's website with timely information, ensuring its content aligns with the organization's branding.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Edited and reviewed content for grammar, spelling and punctuation.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies.
- Cultivated strong corporate image and identity with clear branding.
Assistant Store Manager
Pandora Jewellery
07.2015 - 04.2017
- Ensure the back-office task is up to date to establish a smooth working environment
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Communicating with the regional manager and head office regarding store performance
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Content Coordinator
Pan Pacific Hotel
02.2013 - 06.2015
- Collaborated with design, editorial and marketing department to meet desired content goals.
- Wrote and created content for various topics and mediums.
- Selected relevant images to accompany content for maximum impact.
- Edited and reviewed content for grammar, spelling and punctuation.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Generated and maintained style guides to encourage consistent quality of content.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
Education
Bachelor of Communication - Mass Communication
Curtin University
12.2011
Skills
- Strategic communication
- Content creating and editing
- Team collaboration
- Safety protocols
- Emergency and non-emergency response
- Content publishing
- Stakeholder engagement
- Video editing
- Social channel management
Timeline
Media and Communcation Officer
Department Of Education
11.2024 - Current
Employment Pathway Adsivor
Ashburton Aboriginal Corporation
06.2024 - Current
Operations Manager
Gucci
03.2021 - 02.2024
Assistant Store Manager
Pandora Jewellery
07.2015 - 04.2017
Content Coordinator
Pan Pacific Hotel
02.2013 - 06.2015
Bachelor of Communication - Mass Communication
Curtin University
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